Dispatcher (Green Cove Springs, FL)
About The Position
The Dispatcher coordinates daily waste collection operations by assigning drivers, routes, and equipment to maximize productivity and provide exceptional customer service. The role is the central communication point among drivers, operations management, maintenance personnel, and customers, ensuring routes are completed safely, efficiently, and in compliance with company policies and regulatory requirements. The position supports residential, commercial, and municipal collection operations. It monitors route progress and service completion, addresses service issues and operational disruptions, maintains accurate records and performance reports, and uses dispatch, GPS, routing, and fleet management software. The Dispatcher also helps schedule driver coverage and supports improvements to route efficiency and customer satisfaction. The work is primarily in an office, with frequent communication by phone, radio, and computer systems. Occasional visits to operational yard and fleet areas may be required. Early mornings, evenings, weekends, and holidays may be necessary when operational needs require.
Requirements
- High School Diploma or GED.
- At least 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience is preferred.
- Experience in a fast-paced, customer-focused environment.
- Strong computer skills, including Microsoft Office Suite and dispatch management software.
- Ability to read maps and route plans and interpret GPS tracking information.
- Excellent organizational and multitasking abilities.
- Strong problem-solving and decision-making skills.
- Ability to work flexible hours when operational needs require.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple priorities, remain calm and professional under pressure, exercise sound judgment, and make decisions quickly.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
Nice To Haves
- Associate's Degree or Bachelor's Degree in Business, Logistics, Transportation, or a related field.
- Prior experience in the waste, recycling, transportation, trucking, or service industry.
- Relevant experience may be considered in lieu of formal education.
Responsibilities
- Dispatch drivers and assign routes based on daily operational needs.
- Monitor vehicle locations, route progress, and service completion throughout the day.
- Communicate with drivers about route changes, delays, service requests, accidents, breakdowns, and emergencies.
- Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize service disruptions.
- Ensure timely completion of residential, commercial, and municipal collection routes.
- Respond to customer service issues and provide prompt resolution or escalation when necessary.
- Maintain accurate records of route activity, driver assignments, customer requests, and operational reports.
- Track missed pickups, extra pickups, container deliveries, and special service requests.
- Use dispatching, GPS, routing, and fleet management software systems.
- Assist with scheduling driver coverage for vacations, absences, and unexpected operational demands.
- Ensure compliance with DOT regulations, company safety policies, and operational procedures.
- Generate and maintain daily, weekly, and monthly performance reports as needed.
- Support continuous improvement initiatives to improve route efficiency and customer satisfaction.
Benefits
- Competitive compensation package
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Career growth and advancement opportunities
- Inclusive and supportive workplace culture
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
