Dispatcher

Athens Services•Thousand Oaks, CA

21d•$22 - $27•Onsite

About The Position

The Dispatcher coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and provide prompt, courteous, and efficient customer service. The role oversees daily dispatch and routing operations, assigns loads and routes, maintains schedules and dispatch documentation, verifies operational records, monitors route completion, and coordinates end-of-day assignments and follow-up. The Dispatcher also maintains compliance reports, responds to customer inquiries, supports and mentors drivers and helpers, and communicates performance or operational issues to management. This position provides hands-on exposure to dispatch operations, employee management, customer service, compliance, and daily operational decision-making. It includes backfill supervisory support, including training, team coordination, employee development, and departmental continuity, and is intended as a developmental steppingstone toward a future leadership role in the Operations Department. The position works inside in an office-only environment. The schedule is 9 a.m. to 7 p.m., Monday through Friday, with rotating Saturdays. Salary is $22.30 to $26.55 per hour.

Requirements

High school diploma or G.E.D.
2–5 years of experience in a dispatching role, with experience in the logistics or transportation industry.
Bilingual in English and Spanish.
Advanced knowledge of Microsoft Office programs, including Excel, Word, and PowerPoint.
Strong organizational and communication skills.
Excellent customer conflict-resolution abilities.
Ability to perform the physical requirements of the position with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree in a related field.
Role or industry experience.

Responsibilities

Oversee daily dispatch and routing operations to maximize productivity, operational efficiency, and utilization of drivers, assets, and equipment.
Assign loads and routes based on driver location, route efficiency, and operational priorities; maintain accurate route schedules and dispatch documentation.
Ensure the accuracy of tonnage reports, load sheets, asset assignments, work orders, and routing data.
Monitor route completion through driver check-ins and maintain records of scheduled, missed, and additional pick-ups, route completions, and driver activity.
Coordinate end-of-day assignments and operational follow-up to complete service and delivery objectives on time.
Prepare and maintain compliance reports in accordance with company policies, regulatory requirements, and industry standards.
Handle customer inquiries and resolve issues while providing professional, responsive customer service.
Support and mentor drivers and helpers by reinforcing company expectations, safety standards, and operational procedures.
Identify driver performance concerns or operational issues and communicate them to management.
Perform additional operational, administrative, and supervisory duties as assigned.
Provide leadership and operational support as a backfill supervisor, including training, team coordination, employee development, and departmental continuity.