Dispatcher

New York Blood Center Enterprises•Rye, NY

19d

About The Position

The Dispatcher ensures the efficient and timely delivery and pickup of blood and blood products by managing workflow, overtime, and driver productivity. The role helps keep collection locations on schedule and stocked with the supplies and equipment needed for successful drives. It monitors schedules, vehicles, driver dispatches, pickups, and deliveries, coordinating drivers and operations to meet timing requirements for shipments, donor centers, and blood drives. The Dispatcher also supports mobile drivers, tracks vehicle readiness and safety compliance, maintains accurate driver records, resolves customer service issues with internal departments, and manages communications between the business unit and drivers. The position also monitors and reports radio communications from the NYC Office of Emergency Management. For applicants working in New York City or Westchester County, the proposed hourly salary is $28.00 to $30.00. For applicants working elsewhere, salary reflects local market rates and is commensurate with skills, job-related knowledge, and experience. Unless otherwise specified, posted opportunities are located in New York or Greater Tri-State office locations. New York Blood Center (NYBC), founded in 1964, serves the tri-state area and delivers lifesaving blood products to hospitals, EMS, and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which also provides cellular therapies, specialty pharmacy, and medical services. NYBCe is an Equal Employment Opportunity employer.

Requirements

High school diploma or equivalent.
Three years of experience in directing staff, office management, or dispatching.
Knowledge of Department of Transportation (DOT) hours-of-service regulations.
Knowledge of computerized and mobile communication systems.
Basic knowledge of Microsoft Office.

Nice To Haves

Some college coursework preferred.

Responsibilities

Manage workflow, overtime, and driver productivity to support efficient, timely delivery and pickup of blood and blood products.
Help ensure collection locations operate on time and have the supplies and equipment needed for successful drives.
Monitor schedules and vehicles; dispatch drivers; and direct pickups and deliveries.
Coordinate drivers and operations to meet timing requirements for shipments, pickups, donor centers, and blood drives.
Assist mobile drivers as needed to ensure blood drives start and break down on time.
Report vehicle and fleet-equipment issues; communicate DVIRs; and coordinate with mechanic shops and towing providers.
Ensure blood drive vehicles are operational, loaded, and ready to depart on time.
Monitor drivers’ departure and arrival times for blood drives and communicate delays by email.
Ensure accident forms are completed and reported in a timely manner to support safety compliance.
Maintain and review driver records and documents, including spreadsheets, and verify accuracy before submission.
Monitor and document employee activity to ensure compliance with policies and procedures.
Resolve customer service issues by partnering with internal departments to develop and implement satisfactory solutions.
Manage communications between the business unit and drivers through the dispatch base phone or email.
Monitor and report radio communications from the NYC Office of Emergency Management.