Dispatcher

Tech-24 A Commercial Food Service Repair Company Inc • West Yarmouth, MA

28d • $25 - $30 • Onsite

About The Position

As part of the Harris Warren team and broader Tech24 network, the Customer Service & Dispatcher serves as the central hub of communication between customers, technicians, and internal teams. This dual-role position is the first point of contact for customers and a critical part of service operations, responsible for coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. This role plays a key part in delivering an exceptional customer experience while keeping field operations running smoothly through effective scheduling, communication, and follow-through.

Requirements

• High school diploma or GED required
• 1–3 years of customer service, administrative, or dispatch experience (dispatch experience preferred)
• Strong verbal and written communication skills
• Excellent organizational skills and ability to multitask in a fast-paced environment
• Detail-oriented, dependable, and able to work with minimal supervision
• Proficient in computer systems, Microsoft Office, and service/dispatch software
• Strong problem-solving skills with a team-oriented mindset
• Ability to remain calm, clear, and in control under pressure

Nice To Haves

• Experience in HVAC and/or food service industry is a plus

Responsibilities

• Answer customer calls and respond to service inquiries in a timely, professional manner
• Create and manage service work orders in the system
• Dispatch and schedule technicians based on priority and availability
• Communicate appointment details, updates, and follow-ups with customers
• Coordinate effectively between customers, technicians, and internal teams
• Maintain accurate records, documentation, and job statuses
• Support administrative tasks, including parts orders and invoicing
• Provide excellent customer service while ensuring efficient service operations

Benefits

• Weekly Pay
• Company computer and equipment provided
• Generous paid time off
• Paid holidays
• Your birthday off
• Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Long-term disability and basic life insurance at no cost to you
• 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED