Dispatcher, Part Time

Durham Technical Community College•Durham, NC

25d

About The Position

Durham Technical Community College is hiring a part-time Dispatcher in its Communications Department. The Dispatcher receives and transmits emergency and non-emergency calls, supports communications and coordination for police or security units, and operates computerized criminal justice databases and dispatch-area telecommunications and office equipment. The role also includes issuing parking permits and college identification cards, maintaining department records, preparing reports and correspondence, and providing training to new dispatchers and other designated personnel. The Dispatcher is accountable for following departmental and college rules, regulations, orders, directives, policies, and procedures. The position requires professional communication with the public and officials, effective handling of sensitive or technical inquiries, sound judgment, confidentiality, and the ability to maintain productive working relationships. This is a part-time position of up to 24 hours per week, with shifts based on departmental needs.

Requirements

High school diploma or equivalent.
At least 20 years of age.
Valid North Carolina driver's license.
Current Division of Criminal Information (DCI) certification, or ability to obtain certification within three months of employment.
Strong interpersonal, organizational, oral communication, written communication, and public relations skills.
Ability to manage multiple tasks and meet deadlines.
Ability to maintain personal integrity, honesty, and confidentiality.
Ability to sit and/or stand for long periods and, at times, lift 10 pounds.
Good eye-hand dexterity.

Nice To Haves

Previous dispatch experience is preferred.

Responsibilities

Receive and transmit emergency and non-emergency calls.
Operate a two-way radio to receive and transmit messages.
Issue parking permits and college identification cards.
Monitor and assist in coordinating departmental activities and schedules.
Operate, maintain, and validate data in local, state, national, and international computerized criminal justice databases, including NC DCI, NCIC, and NCAWARE.
Solicit informational responses, coordinate and communicate responses, and monitor ongoing activities to improve information received by police or security units and enhance officer safety.
Organize, catalog, maintain, and tabulate departmental files and records.
Perform collateral duties and special assignments at the direction or request of department supervisors.
Operate dispatch-area telecommunications and office equipment, provide first-line maintenance, and perform preliminary diagnostics.
Provide on-the-job training for new dispatchers, communications officers, and other departmental personnel designated for training.
Exercise discretion consistent with departmental policy and procedures, and comply with departmental and college rules, regulations, orders, and directives.
Interpret and apply laws, rules, or regulations to specific situations; prepare routine correspondence and accurate documentation; maintain records; and compile and prepare reports.
Respond to routine inquiries from the public and officials, handle sensitive or technical inquiries, and communicate effectively and professionally.
Develop and maintain effective working relationships.