Dispatcher, Life Science - 3rd Shift

US Pack Services LLC • Fairfield, OH

9d • Onsite

About The Position

The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Strong communication skills, both written and verbal, across all organizational levels.
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
• Ability to handle multiple priorities and meet deadlines under pressure.
• High school diploma required; Associate’s Degree preferred.
• Minimum of 2–3 years’ experience in customer service, call center operations, logistics, or administrative support roles.
• Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire. These are bona fide, federally-mandated qualification standards and conditions of employment. Failure to obtain or maintain these qualifications will result in ineligibility to continue in the role, consistent with applicable law.

Nice To Haves

• Bilingual (English-Spanish) preferred.
• Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
• Knowledge of aviation or airline networks is a plus.

Responsibilities

• Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
• Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
• Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
• Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
• Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
• Maintain and log Proof of Delivery (POD) documentation within required timeframes.
• Track shipments via GPS and proactively resolve delays or service interruptions.
• Conduct post-flight and trace investigations as needed to support continuous service improvement.
• Generate daily reports summarizing transportation issues and proposed corrective actions.
• Manage incoming emails, electronic filing, and system data related to customer and contractor records.
• Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary.

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree