Dispatcher II

THE KENAN ADVANTAGE GROUP•Decatur, IL

2d•$44,200 - $56,000•Onsite

About The Position

This position is responsible for executing a daily plan for movement of all freight within an assigned area. Essential Functions Assess customer needs and timing of deliveries Manage daily delivery schedule for drivers Plan deliveries to inventory-managed retail gas outlets Receive orders from suppliers, gas station dealers, and renewable fuels distributors Provide frontline customer service for existing accounts Answer all incoming phone calls promptly and courteously Monitor e-mail for incoming orders, inventory updates, and communication between team members Monitor web portals for station inventories Solicit freight from customers Create loads in dispatch system Divide dispatch responsibilities with other team members Enter incidents into KITS (incident reporting system)

Requirements

High school diploma or equivalent
2 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills

Responsibilities

Assess customer needs and timing of deliveries
Manage daily delivery schedule for drivers
Plan deliveries to inventory-managed retail gas outlets
Receive orders from suppliers, gas station dealers, and renewable fuels distributors
Provide frontline customer service for existing accounts
Answer all incoming phone calls promptly and courteously
Monitor e-mail for incoming orders, inventory updates, and communication between team members
Monitor web portals for station inventories
Solicit freight from customers
Create loads in dispatch system
Divide dispatch responsibilities with other team members
Enter incidents into KITS (incident reporting system)