Dispatcher I

City of Boerne • Boerne, TX

2d • $26 - $32 • Onsite

About The Position

The Dispatcher I operates and maintains a central point for receiving emergency and non-emergency information between the public, law enforcement, emergency services, outside public safety agencies, and other outside agencies. Communications are received and relayed through E911 and non-emergency telephone lines, two-way radio, Mobile Data Terminal, teletype, and in-person contact. The position dispatches law enforcement, fire, emergency medical services, utility personnel, and other related personnel for the City of Boerne, the City of Fair Oaks Ranch, and Kendall County. It also responds to public inquiries, maintains communication records and system files, and operates associated communications and office equipment.

The role requires regular and prompt attendance and may be called upon to serve as essential emergency personnel. The employee may testify in criminal or civil court. The City describes its workplace culture through the Boerne Way values of Service, Excellence, Integrity, Respect, and Collaboration.

Requirements

• High school graduation or equivalent.
• Good short-term memory and the ability to handle multiple situations simultaneously.
• Ability to make quick, correct decisions affecting the safety of personnel and the general public.
• Ability to work well under stressful situations and follow oral and/or written directions.
• Typing speed of 35 words per minute.
• Ability to maintain good working relationships with departmental personnel and outside agencies, and to work well with the general public.
• Ability to communicate clearly and understandably, both orally and in writing.
• Ability to maintain required certifications and operate modern office equipment.
• Pass a pre-employment test that may include decision-making, data entry, memory recall, prioritization, and map reading.
• Valid Texas Driver's License and ability to be bonded.
• Obtain the State of Texas TCOLE Basic Telecommunications Operator Certification within six months of employment.
• Ability to sit for extended periods and to lift, carry, drag, or push/pull supplies weighing up to 30 pounds, as well as bend and stoop.

Nice To Haves

• At least one year of experience in emergency telecommunications operations, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Knowledge of Federal Communications Commission rules and procedures for radio transmission.
• Knowledge of State of Texas law enforcement procedures for teletype transmitting and receiving.
• Knowledge of computer software and equipment.

Responsibilities

• Maintain up-to-date files regarding transactions and processed information in TLETS/NLETS, TCIC/NCIC, and other systems.
• Enter, cancel, and clear information in TLETS/NLETS and TCIC/NCIC concerning wanted, stolen, or missing persons or property.
• Operate law enforcement telecommunications systems and disseminate information to appropriate personnel.
• Relay information to field units.
• Maintain an accurate computer or written log of radio and telephone communications.
• Contact appropriate support personnel, agencies, and organizations as needed.
• Dispatch law enforcement, fire, emergency medical service, utility, and other related personnel for the City of Boerne, the City of Fair Oaks Ranch, and Kendall County.
• Direct public inquiries to the appropriate agency or organization.
• Answer emergency and non-emergency telephones, including E911 and TTY/TDD, for law enforcement, fire, emergency medical service, utility personnel, and related functions.
• Operate administrative and E911 telephones, intercoms, radios, Mobile Data Terminals, teletypes, computers, printers, alarm monitors, and related electronic or mechanical equipment.
• Receive walk-in citizens and direct them to appropriate personnel.
• Operate the telephone alert system.
• Prepare written reports as needed.
• Testify in criminal or civil court when required.
• Serve as essential emergency personnel when required.
• Maintain regular and prompt attendance.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage paid 100% by the City for the employee; dependents may be added, with the City paying 46.2% of dependent medical coverage.
• Short-term and long-term disability.
• Paid vacation and sick days.
• Paid holidays.
• Retirement plan with a 14% City contribution.
• Workers' compensation insurance and 100% salary indemnity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED