Dispatcher/Call Center Lead

Lloyd Home Service•Montpelier, VT

1d•Onsite

About The Position

Lloyd Plumbing, Heating, Air, Electrical in Montpelier, VT is seeking a reliable, customer-service-driven Dispatcher to join their growing team. The company emphasizes a supportive, family atmosphere and offers competitive pay, generous time off, and a fun work environment. The Dispatcher/Call Center Lead supports daily operations by efficiently scheduling and dispatching technicians, requiring critical thinking to match the best technician to each call. They aim to maximize scheduling efficiency and revenue while ensuring client satisfaction and clear communication regarding technician arrival times. This role also involves coordinating parts delivery and debriefing technicians after each job.

Requirements

High school diploma/GED required
2-5 years of experience in a customer-service-centric role (customer-facing or phone/call center experience preferred).
Self-starter, reliable, flexible with hours.
Technology-savvy: must have top-notch telephone etiquette and working knowledge of computers.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Must have a valid driver's license.
Ability to pass a background check successfully upon hire.
Ability to pass a drug test successfully upon hire.

Nice To Haves

Associate's degree preferred

Responsibilities

Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generate revenue.
Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window, and reschedule the time at the client’s convenience.
Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians.
Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.