Dispatch Supervisor (Internal Only)

UMass Lowell•Lowell, MA

About The Position

The Dispatch Supervisor oversees and coordinates the University of Massachusetts Lowell Police Department Dispatch Office and its personnel. The department is a full-service police agency serving the University community around the clock, seven days a week. This is an internal opportunity open only to International Teamsters Union Local 25 bargaining unit candidates. The position is full-time, benefited, and represented by the Teamsters union. The anticipated Grade 15D, step 1 minimum is $2,689.39 bi-weekly. The supervisor performs Police Dispatcher duties and oversees dispatch personnel, scheduling, training, records review, evaluations, and personnel matters. The role coordinates the LEAPS and CJIS programs and requires sound judgment, including during emergencies and high-stress situations. The supervisor also promotes customer service and effective partnerships across the University and maintains a welcoming environment for people of all backgrounds, nationalities, and roles.

Requirements

Must be a U.S. citizen.
High school diploma or GED equivalent.
Three or more years of Police Dispatch experience.
Knowledge of radio dispatch procedures and supervisory practices and principles.
Knowledge of, or ability to learn and demonstrate expertise in, the Massachusetts Criminal Justice History Systems, NCIC, and LEAPS Systems.
Good judgment and/or independent thinking.
Ability to supervise others.
Ability to work effectively with diverse groups.
Flexibility to work various shifts and hours to perform Police Radio Dispatcher duties and/or provide supervisory oversight of a 24/7 public safety dispatch operation.

Nice To Haves

Some college preferred.

Responsibilities

Perform the duties of a Police Dispatcher.
Supervise police dispatchers on all shifts and assist the Director of Communications with oversight of the Dispatch Center.
Oversee daily 24/7 dispatcher scheduling and shift bidding in accordance with the contract.
Review and approve timesheets and leave requests, ensure appropriate shift coverage, and assist with overtime and detail slip processing.
Review logs, reports, and computer entries prepared by subordinate staff for accuracy; make corrections or forward items for corrective action.
Guide employees in the operation of the dispatch center.
Train new dispatch personnel and provide remedial training to current staff as needed.
Recommend procedural changes, implement approved changes, and communicate them to affected staff.
Report personnel deficiencies to the Director of Communications.
Receive and review complaints about dispatchers and forward them through the chain of command for further investigation.
Assist with the disciplinary process when required.
Complete annual evaluations of police dispatchers.
Coordinate the LEAPS and CJIS programs and represent the Department with those organizations.
Promote customer service by building effective partnerships, sharing appropriate information, providing assistance, responding to service and information requests, and maintaining a welcoming environment.
Perform other related duties as assigned.