Dispatch Supervisor (Internal Only)

University of Massachusetts Lowell•Lowell, MA

About The Position

The Dispatch Supervisor oversees and coordinates the University of Massachusetts Lowell Police Department Dispatch Office and its personnel. The department is a full-service police agency serving the University community and operating 24 hours a day, seven days a week. The supervisor performs police dispatcher duties, supervises dispatchers across all shifts, and assists the Director of Communications with oversight of the Dispatch Center. This is a full-time, benefited position in the Teamsters union, Grade 15D. Only internal International Teamsters Union Local 25 bargaining unit candidates are eligible to apply. The role oversees 24/7 dispatcher scheduling, shift bidding under the contract, timesheets, leave requests, shift coverage, and assistance with overtime and detail-slip processing. It includes reviewing staff logs, reports, and computer entries; training new dispatch personnel and providing remedial training; communicating approved procedural changes; addressing personnel deficiencies and complaints through the chain of command; assisting with discipline; and completing annual dispatcher evaluations. The supervisor also coordinates the LEAPS and CJIS programs and represents the department with those organizations. The position requires sound judgment in applying guidelines, policies, and procedures, including during emergencies and high-stress situations. The supervisor is expected to foster effective partnerships and information-sharing, provide responsive service to internal and external partners, and maintain a welcoming environment for people of all backgrounds, nationalities, and roles. Other related duties may be assigned.

Requirements

Must be a U.S. citizen.
High school diploma or GED equivalent.
Three or more years of police dispatch experience.
Knowledge of radio dispatch procedures and supervisory practices and principles.
Knowledge of, or ability to learn and demonstrate expertise in, the Mass Criminal Justice History Systems, NCIC, and LEAPS systems.
Good judgment and/or independent thinking.
Ability to supervise others.
Ability to work effectively with diverse groups.
Flexibility to work various shifts and hours to perform police radio dispatcher duties and/or provide supervisory oversight of a 24/7 public safety dispatch operation.
Only internal International Teamsters Union Local 25 bargaining unit candidates are eligible to apply.

Nice To Haves

Some college preferred.

Responsibilities

Perform the duties of a Police Dispatcher.
Supervise police dispatchers on all shifts and assist the Director of Communications with oversight of the Dispatch Center.
Oversee daily 24/7 dispatcher scheduling, shift bidding under the contract, timesheet and leave-request review and approval, coverage for leave, and assistance with overtime and detail-slip processing.
Review logs, reports, and computer input prepared by subordinate staff for accuracy; make corrections or forward items for corrective action.
Guide employees in the functioning of the Dispatch Center; train new dispatch personnel and provide remedial training to current staff as needed.
Recommend and implement approved procedural changes and communicate changes to affected staff.
Report personnel deficiencies to the Director of Communications; receive and review complaints about dispatchers and forward them through the chain of command; assist with disciplinary processes when required; and complete annual dispatcher evaluations.
Apply sound judgment when following guidelines, policies, and procedures, including in emergencies and high-stress situations.
Coordinate the LEAPS and CJIS programs and serve as the department representative with those organizations.
Build effective partnerships across the University, share appropriate information, provide assistance, ensure responsive service to internal and external partners, and help maintain a welcoming environment for people of all backgrounds, nationalities, and roles.
Perform other related duties as assigned.