Dispatch Supervisor Delivery

Builders FirstSource • Harrisburg, NC

13d

About The Position

The Dispatch Supervisor supervises and coordinates workers engaged in product distribution. The role organizes product gathering, checking, quality assurance, and adherence to deadlines, and assigns vehicles and drivers to convey customer orders. The supervisor plans staffing, oversees dispatch operations, maintains delivery and vehicle records, coordinates routes and orders, communicates with customers and delivery workers, and carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply basic algebra and geometry concepts.
• Ability to solve practical problems involving a variety of concrete variables where limited standardization exists.
• Ability to interpret instructions provided in written, oral, diagram, or schedule form.
• Ability to lift and carry up to 50 pounds frequently and occasionally up to 80 pounds.

Responsibilities

• Prepare work schedules to ensure sufficient shift personnel are available for workload demands; assign duties and examine work for conformance with policies and procedures.
• Review dispatch operations to identify technical and operational training needs and recommend operational improvements.
• Review and recommend modifications to computer-aided dispatch systems.
• Test, inspect, and operate radio, telephone, computer, and other equipment as needed.
• Prepare, review, and maintain reports, statistics, and records.
• Perform the work of subordinate dispatch personnel as needed.
• Meet with committees and other interested groups to develop, review, and update dispatch policies and procedures.
• Maintain a list of available vehicles and assign vehicles based on trip length and purpose, freight requirements, and user preference.
• Issue keys, record sheets, and credentials to drivers.
• Record departure time, destination, cargo, and expected return time for deliveries, and investigate overdue vehicles.
• Direct drivers by two-way radio.
• Confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
• Maintain records of mileage, fuel used, repairs, and other expenses.
• Establish service or delivery routes and assign helpers to drivers.
• Review departmental work orders and customer complaints, and record the type and scope of service required.
• Determine and schedule orders according to urgency.
• Contact the supply storekeeper to verify parts and equipment availability for scheduled work.
• Receive check-in calls from delivery workers by radio, telephone, or in person.
• Inform workers of the type and location of work and dispatch them to job sites.
• Keep records of repairs, installations, and hours required for each job.
• Assign orders to lift operators to be pulled from inventory.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Perform other duties as assigned.

Benefits

• Competitive, affordable benefits with plans intended to support employees and their families.
• Professional development and training, tools, and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree