Dispatch Specialist
About The Position
We are seeking a Dispatch Specialist for a dynamic HVAC business. The role handles appointments and client communications, payments and paperwork, scheduling and technician coordination, quotes and parts ordering, invoicing, and accounts payable for ordered parts. The Dispatch Specialist also prepares customer work for billing and schedules preventative maintenance, service contracts, and emergency service calls. This is an in-office position in Johnsburg, Illinois, Monday through Friday from 8:00 AM to 4:30 PM. The company is a small, family-owned business offering opportunities for growth and cross-training. The office includes three large dogs, and comfort with animals is important. The culture encourages initiative, independence, resilience, and effective interactions with manufacturer clients. The role calls for an outgoing personality, a sense of humor, and the ability to work independently and shape the role. This is a contract-to-hire position. The stated pay range is $20.00–$25.00 per hour, with compensation within that range dependent on qualifications, skills, experience, job knowledge, location, internal equity, and other job-related factors. Eligible benefits may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and paid time off, vacation, or sick leave. Eligibility and terms may vary.
Requirements
- At least 2 years of office or dispatch experience.
- At least 2 years of administrative or data entry experience.
- Proficiency in Microsoft Office.
- Experience in the HVAC industry.
- Knowledge of billing and invoicing processes.
- Understanding of accounts payable.
- Experience with Field Service Management systems.
- Familiarity with QuickBooks.
- Comfort working in an office with three large dogs.
- Ability to work independently, show initiative and resilience, and communicate effectively with manufacturer clients.
Responsibilities
- Set up appointments and manage client communications.
- Take payments and handle necessary paperwork.
- Coordinate scheduling and communicate with technicians.
- Prepare quotes and order necessary parts.
- Manage invoicing and accounts payable for ordered parts.
- Prepare customer work for billing.
- Schedule preventative maintenance, service contracts, and emergency service calls.
Benefits
- Medical, dental, and vision coverage, subject to eligibility and plan terms.
- Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility and plan terms.
- Voluntary life and AD&D insurance for the employee and dependents.
- Short- and long-term disability coverage.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and terms.
- Opportunities for growth and cross-training.
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What This Job Offers
Education Level
No Education Listed
