Dispatch Manager

LKQ Corporation•New Braunfels, TX

22h

About The Position

The Dispatch Manager oversees the day-to-day activities of the Dispatch Department in accordance with applicable federal, state/provincial, and local standards and regulations. Working with and under the direction of the General Manager or Operations Manager, this role ensures the department operates safely, efficiently, and properly. The position manages dispatch operations and route personnel, supports customer communication, maintains driver and vehicle compliance and records, and handles related administrative and operational duties.

Requirements

High school diploma or GED.
At least 5 years in a specialized profession or equivalent, with proficiency in the specialty and prior senior lead or supervisory experience.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, and related tools; ability to create and maintain Word documents, Excel spreadsheets, databases, and PowerPoint presentations.
Ability to communicate complex information across departments and with management, address delicate situations, and motivate and persuade others.
Ability to analyze and interpret varied, complex problems and solve them using knowledge, skills, and established precedents and practices.
Ability to make decisions affecting department or business-unit management and operations, set functional-area goals and priorities, and resolve problems for others.
Ability to handle multiple moderately complex tasks or projects simultaneously.
Ability to sit for extended periods and frequently use a computer, keyboard, and mouse.
Ability to lift up to 25 pounds.

Responsibilities

Schedule drivers on daily routes and prioritize or expedite rush and problem tickets requiring immediate attention.
Handle issues with pick tickets (FSI, RCE, and PLRC) and parts that were not delivered on time.
Assign and manifest route drivers daily, and serve as a backup delivery person when needed.
Recruit route personnel and provide performance feedback and coaching.
Communicate with internal and external customers.
Use Route Optimization or Roadnet reports, including Parts per Hour and Parts Handled KPIs.
Monitor fuel reports for loss prevention.
Manage time-off requests and Kronos, including pay-period signature sheets.
Schedule vehicle maintenance and coordinate breakdowns with mechanics; approve maintenance bills and arrange rentals when needed.
Ensure driver and paperwork compliance with LKQ and DOT requirements, and handle discipline matters and drivers on probation due to MVR or LKQ points.
Ensure vehicle pre- and post-trip checklists are submitted each day.
Ensure new-hire driver paperwork and training, including LKQU, ISO, and DOT, are complete.
Maintain and organize driver phones and other communication devices.
Handle or delegate vehicle tags, gas pins, vehicle keys, DOT inspections, emissions inspections, and DOT physicals.
Maintain and file vehicle records, signed time sheets, PTO records, and other documentation.
Plan, assign, schedule, and review the work of others; ensure quality standards; and hire, terminate, train, develop, review performance, and administer corrective action for staff.
Perform other duties as assigned.