Dispatch Manager

CRST The Transportation Solution • Warren, MI

5d • Onsite

About The Position

The Dispatch Manager supports daily fleet operations by coordinating dispatch activities, managing freight movement, and communicating with drivers to help ensure safe, compliant, and on-time service. This is an individual-contributor role that works closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.

The position is based at 23500 Mound Road in Warren, Michigan. CRST is hiring two team members: one for a morning shift from 4:00 AM to 1:30 PM, Monday through Friday or Tuesday through Saturday, and one for a day shift from 11:00 AM to 8:00 PM, Monday through Friday. The role requires flexibility to support 24/7 operations and coverage during off-hours or unplanned events.

Requirements

• High school diploma or equivalent.
• Experience in dispatch, logistics coordination, or fleet operations.
• Working understanding of DOT regulations, Hours of Service, and transportation safety requirements.
• Strong communication, organization, and multitasking skills, with attention to accuracy and timeliness.

Nice To Haves

• A two-year degree or applicable work experience with demonstrated success.
• Experience supporting customer-specific fleet operations.
• Proficiency in transportation management systems or dispatching software.
• Strong interpersonal skills and the ability to manage time-sensitive situations.
• Ability to identify challenges, analyze data, and implement practical solutions.

Responsibilities

• Manage dispatch activities and coordinate freight movement to support safe, compliant, and on-time fleet performance.
• Partner with fleet managers to communicate with drivers, resolve issues, and promote operational consistency across shifts.
• Maintain timely, professional communication with drivers, internal departments, and customer teams.
• Ensure drivers comply with Department of Transportation regulations, Hours of Service requirements, and safety requirements; promptly report safety or compliance concerns.
• Track load status, driver availability, and service metrics, and communicate potential service issues or delays.
• Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion.
• Identify recurring operational issues and recommend process or communication improvements.
• Support 24/7 operations by maintaining flexibility for off-hours coverage and unplanned events.
• Maintain regular and reliable attendance and perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug and telemedicine services.
• Company-paid life and disability insurance.
• Retirement savings with company match.
• Paid time off and holidays.
• Parental leave.
• Additional voluntary benefits and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED