Dispatch Manager
About The Position
The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual-contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support. The role is based in Irwindale, California. The stated full starting salary range is $56,314–$90,127, paid biweekly; the final amount depends on factors such as relevant experience, knowledge, and location. Selected candidates are typically hired between the minimum and midpoint of the range. The shift is eligible for a shift differential. The schedule is Monday through Wednesday and Friday and Saturday, 11:30 a.m. to 8:30 p.m.
Requirements
- High school diploma or equivalent.
- Experience in dispatch, logistics coordination, or fleet operations.
- Working understanding of DOT regulations, Hours of Service, and transportation safety requirements.
- Strong communication, organization, and multitasking skills, with attention to accuracy and timeliness.
Nice To Haves
- A two-year degree or applicable work experience with demonstrated success.
- Experience supporting customer-specific fleet operations.
- Proficiency in transportation management systems or dispatching software.
- Strong interpersonal skills and ability to manage time-sensitive situations.
- Ability to identify challenges, analyze data, and implement practical solutions.
Responsibilities
- Support daily fleet operations by managing dispatch activities and coordinating freight movement.
- Maintain strong communication with drivers to support compliance, safety, and on-time performance.
- Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts.
- Maintain timely, professional communication with drivers, internal departments, and customer teams.
- Ensure drivers comply with Department of Transportation and Hours of Service regulations, and promptly report safety or compliance concerns.
- Track load status, driver availability, and service metrics; identify and communicate potential service issues or delays.
- Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion.
- Identify recurring operational issues and recommend process or communication improvements.
- Support 24/7 operations by maintaining flexibility and providing appropriate coverage during off-hours or unplanned events.
- Maintain regular and reliable attendance and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
