Dispatch/Inside Sales Associate

CraneWorks•Jackson, MS

About The Position

CraneWorks/RentalWorks is a provider of crane, lifting, and specialized equipment solutions for construction, industrial, infrastructure, energy, and commercial markets. Its services include crane and equipment rental, transportation, maintenance, and project support. The company emphasizes safety, reliability, customer service, operational excellence, continuous improvement, teamwork, innovation, and employee development. The Dispatch/Inside Sales Associate communicates daily with customers and drivers, monitors the on-time pickup and delivery of equipment, and serves as the main point of contact for company drivers. The role combines dispatching and customer service with inside sales support, including developing customer relationships and working with outside sales to win and grow business. Work may take place in an office, equipment shop, or job site. Travel is none or infrequent.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Proficiency with Microsoft 365, including Microsoft Word and Excel.
Exceptional relationship-building skills.
Ability to multitask in a fast-paced environment while remaining organized.
Excellent interpersonal and communication skills, including strong customer-service communication.
Detail-oriented approach and good judgment.
Ability to work individually in a fast-paced environment.
Ability to sit for prolonged periods and work on a computer.
Ability to lift up to 50 pounds.
Ability to climb on and off heavy mobile equipment safely.

Nice To Haves

Bachelor’s degree or relevant experience.
Crane knowledge, logistics knowledge, and load chart knowledge.
Familiarity with DOT oversize/overweight permits.
Experience with Adobe and Outlook.
Visual Dispatch/Rentalman experience.
Familiarity with 3D Lift Plan.

Responsibilities

Take incoming sales calls and provide industry-leading customer service.
Dispatch cranes for incoming and outgoing deliveries.
Monitor on-time equipment pickup and delivery.
Serve as the main point of contact for company drivers.
Maintain and manage customer contact lists, including future follow-up to grow revenue.
Develop and maintain customer relationships.
Work with the outside sales force to gain new customers.
Work with the outside sales force to maintain and grow existing customers.
Execute specific sales initiatives as they are developed.
Use consistent business processes to achieve desired results.
Maintain regular and predictable attendance.