Dispatch & Driver Supervisor

Northwestern Connecticut Transit District•Torrington, CT

4d•Hybrid

About The Position

The Dispatch & Driver Supervisor is responsible for overseeing daily dispatch operations, managing drivers, ensuring compliance with regulations, and conducting training. This role involves direct communication with drivers, customers, and management, as well as hands-on involvement in scheduling, accident investigations, and compliance-related tasks.

Requirements

High School Diploma or GED
Excellent interpersonal & communication skills
Subject to DOT drug testing and physical.
DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Must have S, V, A or F personal passenger endorsement.
Supervisory experience required.

Responsibilities

Communicate job requirements and responsibilities to drivers.
Day to day scheduling, supervision and guidance and submitting evaluation reports to management.
Managing Monthly Drivers’ schedule.
Managing driver concerns, reports, logging and reporting to Executive Director.
Oversee dispatch daily routine and duties.
Oversee and handle all disability applications.
Oversee and Logging Form 5 recipients.
Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, and safety violations documents.
Develop and host driver training and safety courses as needed; train new drivers and retrain drivers involved in accidents or with recurring violations.
Observe drivers on the road - correct safety problems on the scene while documenting violations.
Liaison between both the drivers, customers and the district with customer service concerns.
Evaluate and monitor driver safety and performance in compliance with district policies and state law.
Assist The Executive Director and Assistant Executive Director with all DOT/FTA compliances – drug testing.
Drive routes periodically.
Overtime is permitted only when drivers cannot fulfill assignments.
Must be available to work a flexible schedule, including evenings, and overtime as business needs require.
Must be willing and able to cover shifts on short notice when operational needs arise.
Driveway checks for ADA and Dial a ride services.
Other duties as required.