Discharge & Patient Flow Coordinator- Long Term Care (Full-Time, Day shift)
About The Position
The Discharge and Patient Flow Coordinator facilitates patient throughput and discharge and is a member of the healthcare team. The coordinator collaborates with the healthcare team to carry out the discharge plan agreed upon by the interdisciplinary care team, the patient, and the patient’s natural support system. The position is based at ElderONE in Rochester, New York, and is scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., for 40 hours per week. The coordinator manages discharges and helps create open-bed resources by working with administrative and clinical coordinators on bed availability, census status, overcapacity triggers, and escalations across Rochester Regional Health. The role works with healthcare and community partners to support continuity of care, connect residents with follow-up healthcare services, address housing needs, and identify and resolve discharge barriers. The coordinator also uses the Care Connect electronic medical record system, maintains data, and develops project-management best practices and tools.
Requirements
- Bachelor’s degree required.
- At least one year of experience in healthcare marketing.
- Working knowledge of skilled nursing facility admissions and/or hospital case management.
- For ElderONE: one year of experience in skilled nursing facility admissions and/or hospital case management.
Nice To Haves
- Experience in community relations.
- Ability to work independently and as part of a team.
- Self-driven approach.
- Excellent interpersonal and customer service skills in person, over the phone, and through electronic communication.
- High degree of confidentiality and ability to maintain confidentiality regarding patients and staff.
- Flexibility to orient and work at all Rochester Regional Health locations.
- For ElderONE: one year of experience with frail and elderly populations.
- For ElderONE: bachelor’s degree preferred.
Responsibilities
- Manage discharges and create open-bed resources; coordinate with administrative and clinical coordinators regarding bed availability, census status, overcapacity triggers, and escalations at Rochester Regional Health.
- Help eliminate wasted bed days in Rochester Regional Health hospitals and skilled nursing facilities.
- Coordinate with social workers, nurses, providers, insurance companies, ElderONE, Rochester Regional Health skilled nursing facilities, and external agencies to ensure continuity of care.
- Link residents being discharged with resources that provide follow-up healthcare services.
- Assist with establishing housing and create and implement plans to proactively mitigate homelessness.
- Build, develop, and grow business relationships vital to project success.
- Use the Care Connect EMR system to collaborate with Rochester Regional Health skilled nursing facilities, hospitals, and ElderONE so patients are discharged to appropriate levels of care.
- Apply knowledge of insurance coverage related to Medicare, Medicaid, and commercial insurance products.
- Identify and help manage discharge barriers through consistent communication and troubleshooting.
- Maintain data on various databases.
- Develop best practices and tools for project execution and management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
