Discharge & Patient Flow Coordinator- Long Term Care (Full-Time, Day shift)

Rochester Regional Health•Hudson, OH

2d•Onsite

About The Position

The Discharge and Patient Flow Coordinator facilitates patient throughput and the discharge process as a member of the healthcare team. The coordinator collaborates with the healthcare team to implement discharge plans agreed upon by the interdisciplinary care team, the patient, and the patient’s natural support system. This role is based at ElderONE, 2066 Hudson Avenue, Rochester, NY 14617, and is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

At least 1 year of experience in health care marketing.
Working knowledge of skilled nursing facility admissions and/or hospital case management.
Bachelor’s degree required.
For ElderONE only: 1 year of experience in skilled nursing facility admissions and/or hospital case management.

Nice To Haves

Community relations experience.
Ability to work independently and as part of a team.
Self-driven.
Excellent interpersonal and customer service skills in person, over the phone, and through electronic communication.
High degree of confidentiality and ability to maintain confidentiality concerning patients and staff.
Flexibility to orient and work at all Rochester Regional Health locations.
For ElderONE: 1 year of experience with the frail and elderly.
For ElderONE: Bachelor’s degree preferred.

Responsibilities

Manage discharges and create open-bed resources.
Work with administrative and clinical coordinators on bed availability, census status, overcapacity triggers, and escalations at Rochester Regional Health.
Help eliminate wasted bed days in Rochester Regional Health hospitals and skilled nursing facilities.
Coordinate with social workers, nurses, providers, insurance companies, ElderONE, Rochester Regional Health skilled nursing facilities, and external agencies to ensure continuity of care.
Connect residents being discharged with resources that provide follow-up healthcare services.
Assist with establishing housing and create and implement plans to proactively mitigate homelessness.
Build, develop, and grow business relationships vital to project success.
Use the EMR Care Connect system to collaborate with Rochester Regional Health skilled nursing facilities, hospitals, and ElderONE to ensure patients are discharged to appropriate levels of care.
Apply knowledge of insurance coverage relating to Medicare, Medicaid, and commercial insurance products.
Identify and help manage discharge barriers through consistent communication and troubleshooting.
Maintain data in various databases.
Develop best practices and tools for project execution and management.