Service Year Option - Discharge Lounge Concierge
About The Position
The Discharge Lounge Concierge supports patients transitioning out of the hospital by providing a comfortable, organized, and supportive environment while they await transportation or final discharge arrangements. This role enhances the patient experience by offering hospitality, coordination, and communication services to ensure a smooth and positive discharge process. The role is a mix of customer service, coordination, and light patient support. You’ll interact with patients who may be tired, anxious, or eager to leave. Timing and communication are critical—delays can impact patient satisfaction. You’ll juggle multiple patients at different stages of discharge. While not clinical, you must be aware of patient needs and escalate concerns appropriately. The pace can vary from calm to busy depending on discharge volume.
Requirements
- High school diploma or equivalent required
- Maryland resident
- Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
- Strong customer service and interpersonal skills
- Excellent communication and active listening abilities
- Ability to multitask and manage multiple patients at once
- Compassion, patience, and professionalism
- Basic computer skills and ability to document or track information
- Ability to work independently and as part of a team
Nice To Haves
- Customer service, hospitality, or healthcare experience preferred
- BLS may be preferred depending on organization
Responsibilities
- Welcome and assist patients arriving in the discharge lounge
- Provide a comfortable, supportive environment for patients awaiting discharge
- Coordinate with nursing staff, care management, and transportation services
- Communicate updates regarding transportation, medications, or discharge timing
- Offer refreshments and basic comfort items (as appropriate)
- Monitor patient needs and escalate clinical concerns to appropriate staff
- Maintain cleanliness and organization of the discharge lounge area
- Track patient flow and assist with documentation or reporting as needed
Benefits
- health insurance
- dental insurance
- vision insurance
- life insurance
- short-term disability coverage
- long-term disability coverage
- Paid Time Off
- 401k plan
- education assistance program
- employee assistance program
- shift differential
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
