Service Year Option - Access Registrar

Meritus Health•Hagerstown, MD

4d•Onsite

About The Position

The Access Registrar is the first point of contact for patients entering the healthcare system. This role is responsible for accurately registering patients, verifying insurance, collecting payments, and ensuring all required information is complete to support patient care and the organization’s revenue cycle. The position requires strong customer service, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

High school diploma or GED required
Maryland resident
Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
Knowledge of registration, admissions, and insurance verification processes
Strong communication and customer service skills
Ability to multitask and work under pressure with minimal supervision
Attention to detail and accuracy in data entry
Working knowledge of medical terminology and insurance payers
Ability to use tact, diplomacy, and sound judgment when interacting with patients
Basic computer and office equipment proficiency

Nice To Haves

College coursework in business or accounting preferred
Prior customer service experience preferred
Healthcare registration, scheduling, or business office experience preferred

Responsibilities

Register patients by collecting and entering demographic, insurance, and billing information
Verify insurance coverage, pre-authorizations, and medical necessity
Inform patients of financial responsibility and collect payments when applicable
Communicate with physician offices and internal departments to gather and validate information
Schedule services and ensure all documentation and orders are complete
Answer phones and assist patients, families, and visitors in a professional manner
Maintain accurate records in the electronic health record (EHR) system
Follow up on accounts and resolve registration or billing issues