Service Year Option - Discharge Lounge Concierge

Meritus Health • Hagerstown, MD

8d • Onsite

About The Position

The Discharge Lounge Concierge supports patients transitioning out of the hospital by providing a comfortable, organized, and supportive environment while they await transportation or final discharge arrangements. This role enhances the patient experience by offering hospitality, coordination, and communication services to ensure a smooth and positive discharge process.

Requirements

• High school diploma or equivalent required
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Customer service, hospitality, or healthcare experience preferred
• Strong customer service and interpersonal skills
• Excellent communication and active listening abilities
• Ability to multitask and manage multiple patients at once
• Compassion, patience, and professionalism
• Basic computer skills and ability to document or track information
• Ability to work independently and as part of a team

Nice To Haves

• BLS may be preferred depending on organization

Responsibilities

• Welcome and assist patients arriving in the discharge lounge
• Provide a comfortable, supportive environment for patients awaiting discharge
• Coordinate with nursing staff, care management, and transportation services
• Communicate updates regarding transportation, medications, or discharge timing
• Offer refreshments and basic comfort items (as appropriate)
• Monitor patient needs and escalate clinical concerns to appropriate staff
• Maintain cleanliness and organization of the discharge lounge area
• Track patient flow and assist with documentation or reporting as needed

Benefits

• health, dental, and vision insurance available starting the 1st of the month following date of hire
• life insurance
• short and long-term disability coverage
• Paid Time Off begins accruing from day one
• 401k plan
• education assistance program
• employee assistance program
• shift differential for evening, night, or weekend shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED