Disaster Workforce Engagement Program Manager
About The Position
The Disaster Workforce Engagement Program Manager guides, leads, and supports trained volunteers who deliver comfort and care during disasters. The role builds, sustains, and energizes the volunteer workforce to create continuous and robust engagement, using established processes and collaborating with Volunteer Services staff. It also works with volunteers to help communities prepare for disasters. The position supports volunteer-led Disaster Cycle Services programming and ensures services are delivered rapidly, accessibly, equitably, and in culturally and linguistically appropriate ways, with a focus on frontline communities. Depending on the assignment, the role assists with specific program activities or a Disaster Cycle Services function within a geographic area; builds mission capacity by engaging volunteers representative of the communities they serve; and supports community preparedness, response, recovery, and partner engagement. The position implements plans for volunteer engagement and volunteer-led Disaster Action Team responses to local home fires, or supports specific functional tasks within an assigned area. It acts as a local point of contact for community partners and leaders, and participates in regional disaster response operations after completing required training. Regional disaster employees must deploy outside their region at least once a year, subject to training and physical capacity requirements. Travel may be required, and the role is not eligible for relocation assistance.
Requirements
- Bachelor's degree or an equivalent combination of education and related experience.
- At least 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
- Current valid driver's license and good driving record.
- Ability to coordinate staff and volunteer activities.
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated collaboration with diverse groups and individuals representative of the community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to work outside regular duty hours, including nights and weekends.
- Ability to meet training and physical capacity requirements for disaster deployment.
- Ability to work daily in the assigned geographic area or region, according to the position type.
Nice To Haves
- Strong organizational skills and attention to detail.
- Experience supporting and engaging volunteers.
- Background in program development.
- Flexibility and adaptability in a dynamic environment.
Responsibilities
- Facilitate and support a diverse volunteer team delivering volunteer-led Disaster Cycle Services programming.
- Help ensure disaster services are delivered rapidly, accessibly, equitably, and in culturally and linguistically appropriate ways, with a focus on frontline communities.
- Assist with implementing specific Disaster Cycle Services program activities or a function within an assigned geographic area.
- Engage and develop disaster volunteers, who are the primary workforce and should represent the communities they serve.
- Support local efforts to prepare and mobilize communities and engage partners before, during, and after disasters and emergencies.
- Implement plans to meet assigned volunteer engagement targets and volunteer-led Disaster Action Team response targets for local home fires, or support functional tasks in the assigned area.
- Serve as a local point of contact for community partners and communities, and partner with local organizations and leaders to support frontline communities and community resilience.
- Participate in regional disaster response operations after completing training requirements.
- Travel and deploy to disaster operations outside the assigned region as required; regional disaster employees must deploy at least once per year.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on FLSA status and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with 6% match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
