Disaster Workforce Engagement Manager

American Red Cross • Portland, OR

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About The Position

The Disaster Workforce Engagement Manager guides, leads, and supports trained volunteer teams delivering disaster services. The role builds and sustains an engaged volunteer workforce, supports volunteer-led programming, and helps ensure services are delivered rapidly, accessibly, equitably, and in culturally and linguistically appropriate ways. The manager works with volunteer services staff and community partners to prepare communities for disasters and meet disaster-caused needs, with a focus on frontline communities.

The ideal candidate resides within 50 miles of the Portland, Oregon Chapter. Relocation assistance is not available. Employees in regional disaster roles must deploy outside their region at least once a year, after meeting training and physical-capacity requirements. Travel may be required, and employees must be able to work outside regular duty hours, including nights and weekends. Chapter-based employees are expected to work daily in their assigned geographic area; regional employees are expected to work daily within their region.

Requirements

• Bachelor's degree, or an equivalent combination of education and related experience.
• At least 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Current valid driver's license and good driving record.
• Ability to coordinate staff and volunteer activities.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated collaboration with diverse groups and individuals representative of community demographics.
• Ability to manage multiple priorities, facilitate, solve problems, market programs, lead, and manage partnerships.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside regular duty hours, including nights and weekends.
• Ability to meet training and physical-capacity requirements for disaster deployments.
• Ability to meet the physical requirements of the role, including frequently lifting or moving up to 15 pounds and occasionally up to 30 pounds; sitting, handling or feeling objects, talking, hearing, and reaching; and occasionally standing, walking, stooping, kneeling, crouching, or crawling.
• Ability to work in a small cubicle, sit at a computer terminal for extended periods, and perform work in a moderately noisy office environment.
• For chapter-based positions, ability to work daily in the assigned geographic area; for regional positions, ability to work daily within the region's geographic area.

Nice To Haves

• Experience recruiting, training, supporting, and recognizing volunteers in community-based or mission-driven environments.
• Ability to develop, implement, and evaluate programs, projects, or community-engagement initiatives that produce measurable outcomes.
• Strong relationship-building skills with community partners, stakeholders, volunteers, and diverse populations.
• Flexibility, adaptability, and resilience while managing changing priorities in a fast-paced environment.
• Self-motivation and ability to work independently, take initiative, and manage multiple projects and deadlines.
• Experience coordinating events, trainings, outreach activities, or volunteer-engagement programs.
• Strong communication and presentation skills, including the ability to influence and engage audiences at all levels.
• Proficiency with technology, databases, virtual meeting platforms, and Microsoft Office applications.
• Experience working with geographically dispersed teams and balancing field-based and virtual responsibilities.
• Knowledge of community outreach, volunteer engagement, disaster services, preparedness, or nonprofit operations.

Responsibilities

• Facilitate and support a diverse volunteer team implementing volunteer-led disaster cycle services programming, ensuring services are rapid, accessible, equitable, and culturally and linguistically appropriate.
• Support the successful implementation of specific disaster cycle services program activities or functions within an assigned geographic area.
• Engage disaster volunteers, who are the primary workforce, and support a volunteer workforce representative of the communities served.
• Support local efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
• Implement plans to meet assigned volunteer-engagement targets and support volunteer-led Disaster Action Team responses to local home fires or assigned functional tasks.
• Serve as a local point of contact for partners and communities, working with local organizations and leaders to support frontline communities and community resilience before, during, and after disasters.
• Participate in regional disaster response operations after completing required training.
• Coordinate staff and volunteer activities and manage multiple priorities.
• Travel and deploy to disaster operations outside the assigned region as required.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on FLSA status and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with a 6% match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager