Disaster Workforce Engagement Manager

American Red Cross • Honolulu, HI

1d • Onsite

About The Position

The Disaster Workforce Engagement Manager guides, leads, and supports trained volunteers who deliver care during disasters. The role builds, sustains, and energizes the volunteer workforce to maintain ongoing, robust volunteer engagement, using established processes and collaborating with volunteer services staff. The manager works with volunteers and community partners to improve disaster readiness and support response and recovery. Regional disaster employees must deploy to disaster relief operations outside their region at least once a year, subject to training and physical-capacity requirements. The position reports to the American Red Cross office in Honolulu, with regional travel expected. It is not eligible for relocation assistance.

Requirements

• Bachelor's degree or an equivalent combination of education and related experience.
• At least 5 years of related experience building, mobilizing, leading, and developing volunteer teams to deliver a social services program or service.
• Current valid driver's license and a good driving record.
• Ability to coordinate staff and volunteer activities.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated ability to collaborate with diverse groups and individuals representative of community demographics, manage multiple priorities, facilitate, solve problems, market programs, lead, and manage partnerships.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside regular duty hours, including nights and weekends.
• Ability to meet required training and physical-capacity requirements for disaster deployments.
• For chapter-based positions, expected to work daily in the assigned geographic area; regional employees are expected to work daily within their region's geographic area.

Nice To Haves

• Demonstrated ability to develop creative and innovative solutions to complex challenges.
• Ability to think critically and adaptively in dynamic or high-pressure environments.
• Ability to lead through adversity, guide teams through complex challenges, and drive effective solutions using strategic problem-solving.

Responsibilities

• Facilitate and support a diverse volunteer team delivering volunteer-led Disaster Cycle Services programming in a rapid, accessible, equitable, culturally appropriate, and linguistically appropriate manner, with a focus on frontline communities.
• Assist with implementation of assigned Disaster Cycle Services program activities or functions within a geographic area.
• Engage and support disaster volunteers, who serve as the primary workforce and should represent the communities they serve culturally and linguistically.
• Support local efforts to prepare and mobilize communities and engage partners in disaster and emergency preparedness, response, and recovery.
• Implement plans and meet assigned targets for volunteer engagement and volunteer-led Disaster Action Team responses to local home fires, or support assigned functional tasks.
• Serve as a local point of contact for community partners; work with local organizations and leaders to support frontline communities and resilience before, during, and after disasters.
• Participate in regional disaster response operations after completing required training.
• Deploy to disaster relief operations outside the region at least once a year.

Benefits

• Medical, dental, and vision plans
• Health Spending Accounts and Flexible Spending Accounts
• Paid time off starting at 15 days per year, based on FLSA status and tenure
• 11 paid holidays, comprising six core holidays and five floating holidays
• 401(k) with 6% match
• Paid family leave
• Employee assistance
• Short- and long-term disability and insurance
• Service awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager