DCM Case Manager - Orlando

Endeavors•Orlando, FL

About The Position

The Disaster Case Manager supports individuals and families affected by disasters as they work toward recovery. The role involves outreach, eligibility assessments and intake, identifying unmet disaster-related needs, developing recovery plans with clients, and connecting them with benefits, community resources, and social services. The Case Manager provides ongoing support through home and community visits, follow-up, and coordination with family services, health professionals, and other stakeholders. The position requires accurate case documentation using online software, preparation of reports and status updates, and regular caseload reviews with the Case Management Supervisor. The Case Manager also contributes to program evaluations and service improvements, participates in professional development activities, and performs additional duties in support of the program’s mission. Exceptional customer service and putting clients first are central to the role.

Requirements

A bachelor’s degree in behavioral sciences, human services, or social services is preferred.
In lieu of a degree, a high school diploma or GED and three years of relevant experience are required.
For bachelor’s degree holders, at least two years of experience in child welfare, emergency disaster response, and/or recovery environments is required.
For high school diploma/GED holders, relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
A driver’s license with a clear record is required.
Must maintain regular and reliable attendance according to employer standards.
Must be willing and available to travel to various locations as frequently as business needs dictate.
Must be willing and available to work nights, weekends, and holidays as required, including deployment within 24 hours to disaster locations for 2–4 weeks.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.

Nice To Haves

Experience working on multidisciplinary teams to develop case plans.
Bilingual communication skills in English and Spanish.

Responsibilities

Conduct outreach to disaster-affected clients.
Complete eligibility assessments and the intake process.
Conduct home and community visits to provide ongoing support.
Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
Monitor client progress and assess service effectiveness through follow-up visits.
Help clients identify and secure available benefits, community resources, and social services.
Coordinate with family services, health professionals, and other stakeholders to address client needs.
Maintain accurate and detailed records of client backgrounds, case histories, and progress toward recovery goals.
Use online software to document and track case information.
Prepare reports as requested by the Case Management Supervisor or Program Manager.
Meet regularly with the Case Management Supervisor to review caseloads and receive guidance.
Provide program evaluations and suggest improvements to service delivery.
Participate in workshops, seminars, and other educational activities for professional growth.
Provide case status updates and reports as needed.
Perform additional duties as assigned to support the program’s mission and goals.
Demonstrate exceptional customer service by placing the child, family, Veteran, or client first.
Travel and deploy to disaster locations as business needs require, including deployments within 24 hours for periods of 2–4 weeks.
Work nights, weekends, and holidays as required.