DCM Case Manager - Orlando

ENDEAVORS • Orlando, FL

4d • $25 - $25

About The Position

The Disaster Case Manager supports individuals and families affected by disasters throughout their recovery. The role includes conducting outreach, assessing eligibility and needs, developing recovery plans, connecting clients with resources and services, and following up to monitor progress. The Case Manager maintains accurate case documentation, complies with program requirements, and works with clients and other stakeholders to address unmet disaster-caused needs. The position requires travel to various locations and may include deployment to disaster locations within 24 hours for periods of two to four weeks. Work at nights, weekends, and holidays may be required to meet business needs.

Requirements

• Bachelor’s degree holders must have at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
• A high school diploma or GED with three years of relevant experience may be accepted in lieu of a degree.
• A driver’s license with a clear record is required.
• Must maintain regular and reliable attendance according to employer standards.
• Must be willing and available to travel to various locations as business needs dictate.
• Must be willing and available to work nights, weekends, and holidays as required.
• Must be willing and available to deploy to disaster locations within 24 hours for periods of two to four weeks.
• Must not pose a direct threat or significant risk of substantial harm to the safety or health of oneself or others.

Nice To Haves

• Bachelor’s degree in behavioral sciences, human services, or social services.
• Experience working in multidisciplinary teams to develop case plans.
• Bilingual English/Spanish communication skills.

Responsibilities

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop recovery plans addressing unmet disaster-caused needs.
• Monitor client progress and assess service effectiveness through follow-up visits.
• Help clients identify and secure available benefits, community resources, and social services.
• Liaise with family services, health professionals, and other stakeholders to address client needs.
• Maintain accurate records of client backgrounds, case histories, and progress toward recovery goals.
• Use online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseloads and receive guidance.
• Provide program evaluations and suggest improvements to service delivery.
• Participate in workshops, seminars, and other educational activities for professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support program goals.
• Provide exceptional customer service by placing the child, family, Veteran, or client first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level