Disaster Case Manager
About The Position
iParametrics is seeking dynamic, resourceful, and service-oriented Disaster Case Managers to support individuals and families navigating disaster recovery. The role combines compassionate client engagement with disciplined case management, sound judgment, technology proficiency, and meticulous documentation. The Disaster Case Manager works directly with disaster survivors to assess unmet needs, develop individualized recovery plans, identify available resources, coordinate referrals, and advocate for assistance that supports long-term recovery. The role collaborates with local communities, government agencies, nonprofit organizations, service providers, and other recovery partners to connect survivors with resources and assistance. The position serves designated counties in Southern, Coastal, and Central Georgia. Successful candidates are organized, technologically proficient, detail-oriented, adaptable, and comfortable making informed decisions in a dynamic environment. They balance empathy and compassion with accountability, sound reasoning, accurate documentation, and consistent follow-through. The position involves client outreach and local travel, and can include remote and mobile outreach work.
Requirements
- Bachelor’s or master’s degree in social work or a related field.
- Case management experience; one to two years is preferred.
- Exceptional oral and written communication skills, including the ability to communicate complex information clearly and respectfully.
- Critical-thinking, reasoning, and problem-solving skills, including the ability to evaluate information from multiple sources and determine appropriate courses of action.
- Strong interpersonal skills and the ability to establish trust and rapport with individuals and families experiencing stress, uncertainty, or disruption.
- Strong organizational and time-management skills with exceptional attention to detail.
- High level of technology proficiency and ability to learn new software, databases, and digital tools quickly.
- Ability to maintain accurate documentation and manage multiple cases, priorities, deadlines, and follow-up requirements simultaneously.
- Ability to exercise sound judgment and work independently while recognizing when collaboration, consultation, or escalation is appropriate.
- Ability to work effectively in remote and mobile outreach environments.
- Ability and willingness to work flexible hours based on client, program, and community needs.
- Ability to participate in required training, meetings, and program-related activities.
- Valid driver’s license and access to a reliable personal vehicle for work-related local travel.
- Ability to successfully complete required Federal and State-level background checks.
Nice To Haves
- One to two years of case management experience.
Responsibilities
- Conduct outreach to disaster survivors and travel to client locations as needed to assess disaster-related unmet needs.
- Collaborate with individuals and families to establish, advance, and complete individualized disaster recovery plans.
- Evaluate client circumstances, identify barriers to recovery, and determine appropriate next steps using sound judgment and critical thinking.
- Help survivors navigate recovery processes involving multiple agencies, programs, eligibility requirements, and sources of assistance.
- Provide compassionate, respectful, client-centered support while maintaining appropriate professional boundaries.
- Follow up with survivors in a timely manner to support progress toward recovery goals and long-term stability.
- Advocate for clients with service providers, benefit programs, community organizations, government agencies, and other recovery partners.
- Present case information clearly, accurately, and confidentially when seeking resources, services, funding, or other assistance for verified unmet needs.
- Identify potential gaps, conflicting information, and barriers to assistance, and work collaboratively to develop practical solutions.
- Research community, governmental, nonprofit, and other recovery resources that may help clients achieve recovery goals.
- Coordinate referrals and maintain effective communication with organizations and partners involved in recovery.
- Maintain complete, accurate, timely, and organized electronic case files in accordance with program requirements, confidentiality standards, and established procedures.
- Enter and maintain case information in designated databases, case management systems, and other technology platforms.
- Use technology to manage caseloads, research, communicate with clients and partners, track recovery activities, and meet reporting requirements.
- Review documentation for completeness, accuracy, consistency, and compliance before submission.
- Manage multiple cases, deadlines, documentation requirements, and follow-up activities with attention to detail.
- Track case progress and ensure required actions, referrals, documentation, and follow-ups are completed within established timeframes.
- Protect confidential and personally identifiable information and follow applicable privacy, security, and information-handling requirements.
- Participate in required training, meetings, and program-related activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
