Disabled Veterans Outreach Program Representative

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Disabled Veterans Outreach Program (DVOP) Representative works in the Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), helping job seekers connect with Arizona businesses and pursue employment, retain or strengthen current employment, or build sustainable careers. Services may be delivered one-on-one or in groups, in person, virtually, digitally, or by telephone, and may focus on specialized populations or programs. The role uses a continuous-improvement business methodology and may involve working at client gathering places, housing or farm locations, rural areas, or correctional facilities. Depending on the assignment, work outside traditional 8 a.m.–5 p.m. hours may be required. The position provides outreach, case management, employment guidance, referrals, and customer service. It also maintains accurate records and reports in accordance with applicable quality standards, laws, rules, and federal regulations. The position requires travel to locations within the assigned area and to statewide meetings.

Requirements

High school diploma or equivalent is listed as an ideal-candidate qualification.
Two years of public contact or customer service work experience, employment counseling, or recruitment is listed as an ideal-candidate qualification.
Knowledge of labor market information and in-demand industries and occupations.
Knowledge of social, cultural, and economic conditions affecting populations and areas served; special needs of minority groups and disadvantaged persons; community resources and support services; basic research, data gathering, interpretation, and problem-solving; and event planning and management.
Skill in customer service, teamwork, collaboration, interpersonal communication, written and verbal communication, public speaking, and presenting.
Proficiency with Microsoft Office, Google tools, database systems, and computers.
Ability to learn and apply applicable federal and state laws, regulations, and procedures, including Department of Labor, DES, Department of Corrections, and Department of Administration rules and policies.
Ability to use labor market, in-demand industry, occupation, and transferable-skills data to assess, advise, refer, prepare, and match job seekers.
When assigned to a specialized area or population, willingness and ability to work in a correctional facility or at housing or farm locations and react quickly in emergency situations.
Ability to travel to assigned-area locations and statewide meetings, including rural or difficult-to-locate areas.
Successfully pass background and reference checks; employment is contingent on completion of these checks and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
For employees operating a motor vehicle on state business: possess and retain a current, valid, class-appropriate driver’s license; complete required training; pass required driver’s-license record checks; and maintain an acceptable driving record. Employees using a personally owned vehicle on state business must maintain required liability insurance.

Nice To Haves

Experience working with farmworkers, refugees, and veterans.
Qualified service-connected disabled veterans and qualified eligible veterans are encouraged to apply; Arizona agencies follow a statutory preference order when filling positions.

Responsibilities

Conduct outreach and case management, including assessing job seekers’ skills, abilities, work history, employment barriers, and career interests; conducting retention follow-up; developing employment plans; and determining eligibility for services.
Provide labor market, in-demand industry, and occupation information to job seekers.
Identify and coordinate formal and informal resources to remove barriers, develop skills, and obtain certifications.
Register and refer job seekers using databases, and maintain accurate records and reports for performance and reporting requirements.
Provide customer service and program information to job seekers, colleagues, and the business community.
Maintain positive working relationships with local partners, community organizations, and other agency personnel; resolve customer issues and complaints; and apply veteran priority of service for veteran clients as applicable.
Attend training required by the program assignment.
Travel to locations within the assigned area and to statewide meetings.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.