DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

Arizona Department of Administration • Phoenix, AZ

2d

About The Position

The Disabled Veterans Outreach Program (DVOP) Representative – SkillBridge works with the Department of Economic Security’s Division of Employment and Rehabilitation Services and Workforce Solutions Administration. The position provides employment-related services to job seekers to help them obtain work, maintain or strengthen current employment, or build a sustainable career. Services may be delivered individually or in groups, in person, virtually, digitally, or by telephone, and may focus on specialized populations depending on assignment.

The position uses a business methodology that supports continuous improvement. Depending on the population served, the employee may work at client gathering locations, housing or farm locations, rural areas, or correctional facilities, and may work outside traditional 8 a.m.–5 p.m. hours. This SkillBridge internship must last at least 8 weeks and may last up to 6 months, depending on the service member’s availability. Applicants must be separating from the military and have served at least 180 days on active duty. The internship is not eligible for benefits or retirement. After successful completion, candidates selected for full-time employment would be paid $21.4126 per hour ($44,538.20 annually).

Requirements

• Must be separating from the military.
• Must have served at least 180 days on active duty.
• Must be able to complete an internship of at least 8 weeks and no more than 6 months.
• Ability to learn and apply applicable federal and state laws, regulations, and procedures, including Department of Labor, DES, Department of Corrections, and Department of Administration rules and policies.
• Ability to use labor market information, in-demand industry and occupation information, and transferable-skills data to assess, advise, refer, prepare, and match job seekers.
• Willingness and ability to work in correctional facilities or housing and farm locations when assigned, and to react quickly in emergency situations.
• Ability to travel within the assigned area and to statewide meetings, including rural or difficult-to-locate areas.
• Successfully pass background and reference checks; employment is contingent on completing the checks and the agency’s ability to reasonably accommodate any restrictions.
• Newly hired State employees must successfully complete E-Verify.
• A current, valid, class-appropriate driver’s license and acceptable driving record are required for employees operating a motor vehicle on State business; required driver training and license-record checks must also be completed. Employees using a personal vehicle on State business must maintain required liability insurance.

Nice To Haves

• High school diploma or equivalent.
• Two years of public-contact or customer-service work experience, employment counseling, or recruitment.
• Experience working with farmworkers, refugees, and veterans.
• Preference for qualified service-connected disabled veterans, followed by qualified eligible veterans, in accordance with 38 U.S.C. § 4103A(b).
• Knowledge of labor market information and in-demand industries and occupations.
• Knowledge of social, cultural, and economic conditions affecting the populations and areas served; special needs of minority groups and disadvantaged persons; community resources and support services; basic research, data gathering, interpretation, and problem-solving; and event planning and management.
• Skills in customer service, teamwork, collaboration, interpersonal communication, written and verbal communication, public speaking, and presenting.
• Proficiency with Microsoft Office, Google tools, database systems, and computers.

Responsibilities

• Conduct outreach and case management, including assessing skills, abilities, work history, employment barriers, and career interests; following up on retention; developing employment plans; determining service eligibility; sharing labor market and in-demand occupation information; and coordinating resources to address barriers, build skills, and obtain certifications.
• Register and refer job seekers using databases, and maintain accurate records and reports in accordance with applicable laws, rules, federal regulations, and performance and reporting standards.
• Provide customer service and program information to job seekers, colleagues, and the business community.
• Maintain working relationships with local partners, community organizations, and agency personnel; resolve customer issues and complaints; and apply veteran priority of service for veteran clients, as applicable.
• Attend training required by the program assignment.
• Travel to locations within the assigned area and to statewide meetings, including rural or difficult-to-locate areas.
• When assigned to specialized populations or areas, work in correctional facilities or housing and farm locations and respond quickly to emergency situations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED