Disabled Veterans Outreach Program Representative

Arizona Department of Administration • Phoenix, AZ

8h

About The Position

The Department of Economic Security (DES), Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), is seeking a Disabled Veterans Outreach Program (DVOP) Representative for a SkillBridge internship. The position provides employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses so they can obtain work, maintain or strengthen current employment, or build sustainable careers. Services may be delivered individually or in groups, in person, virtually, digitally, or by telephone, and may serve specialized populations or multiple programs. The role uses a business methodology focused on continuous improvement.

The SkillBridge internship requires at least eight weeks and may last up to six months, depending on the service member’s availability. Applicants must be separating from the military and have served at least 180 days on active duty. The posting states that the internship itself is not eligible for benefits or retirement. After successful completion, the candidate may be selected for full-time employment at $21.4126 per hour ($44,538.20 annually).

Depending on assignment and population served, the representative may work at client gathering locations, housing or farm locations, rural or remote areas, or correctional facilities, and may need to work outside traditional 8 a.m.–5 p.m. hours. Travel is required within the assigned area and to statewide meetings. The position is based at various locations across Arizona.

Requirements

• Must be separating from the military and have served at least 180 days on active duty.
• Must be able to complete a minimum eight-week and up to six-month SkillBridge internship, depending on service member availability.
• Knowledge of labor market information and in-demand industries and occupations.
• Knowledge of social, cultural, and economic conditions affecting the populations and areas served; special needs of minority groups and disadvantaged persons; community resources and support services; basic research, data gathering, interpretation, and problem-solving; and event planning and management.
• Skill in customer service, teamwork, collaboration, interpersonal communication, written and verbal communication, public speaking, and presenting.
• Proficiency with Microsoft Office, Google tools, database systems, and computers.
• Ability to learn and apply applicable federal and state laws, regulations, and procedures, including Department of Labor, DES, Department of Corrections, and Department of Administration rules and policies.
• Ability to use labor market, in-demand industry and occupation, and transferable-skills data to assess, advise, refer, prepare, and match job seekers.
• Ability and willingness to work in correctional facilities or housing or farm locations, and to react quickly in emergency situations when assigned to specialized areas or populations.
• Ability to travel within the assigned area and to statewide meetings, including navigating rural or difficult-to-locate areas.
• Successfully pass background and reference checks; employment is contingent on completion of these checks and the agency’s ability to reasonably accommodate restrictions.
• Successfully complete E-Verify as a newly hired State employee.
• For driving on State business, possess and retain a current, valid, class-appropriate driver’s license; complete required training and pass required driver’s-license-record checks; maintain an acceptable driving record; and, when using a personally owned vehicle, maintain required liability insurance.

Nice To Haves

• High school diploma or equivalent.
• Two years of public-contact or customer-service work experience, employment counseling, or recruitment.
• Experience working with farmworkers, refugees, and veterans.
• Qualified service-connected disabled veterans receive first preference under the specified veteran preference order; qualified eligible veterans receive second preference.

Responsibilities

• Conduct outreach and case management, including assessing clients’ skills, abilities, work histories, employment barriers, and career interests; conducting retention follow-up; developing employment plans; determining eligibility; providing labor market and in-demand occupation information; and coordinating resources to remove barriers, develop skills, and obtain certifications.
• Use databases to register and refer job seekers, and maintain accurate records and reports that meet program performance, reporting, quality, and quantity requirements.
• Provide program information and customer service to job seekers, colleagues, and the business community.
• Maintain positive working relationships with local partners, community organizations, and agency personnel; resolve customer issues and complaints; and apply veteran priority of service for veteran clients as applicable.
• Attend training required by the program assignment.
• Travel to locations within the assigned area and to statewide meetings.
• When assigned to specialized populations or areas, work in correctional facilities or housing and farm locations and respond quickly in emergency situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed