DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

Arizona Department of Administration•Phoenix, AZ

3d•Onsite

About The Position

The Department of Economic Security (DES), Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), is seeking a Disabled Veterans Outreach Program (DVOP) Representative. The position provides employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses, helping them obtain employment, maintain or strengthen current employment, or build sustainable careers. Services are delivered through individual or group interactions, including in-person, virtual, digital, and telephone channels. Assignments may serve one or more programs and specialized populations. The representative uses a continuous-improvement business methodology and, depending on the population served, may work at client gathering places, housing or farm locations, rural areas, correctional facilities, and outside traditional 8 a.m.–5 p.m. hours.

Requirements

High school diploma or equivalent is listed as a selective preference.
Two years of public-contact or customer-service work experience, employment counseling, or recruitment is listed as a selective preference.
Ability to learn and apply applicable federal and state laws, regulations, and procedures, including Department of Labor, DES, Department of Corrections, and Department of Administration rules and policies.
Ability to use labor-market information, in-demand industry and occupation information, and transferable-skills data to assess, advise, refer, prepare, and match job seekers.
Ability and willingness, when assigned, to work in correctional facilities or housing or farm locations and to react quickly in emergency situations.
Ability to travel to assigned-area locations and statewide meetings, including rural or difficult-to-locate areas.
Travel is required for state business. Employees driving on state business must maintain a current, valid, class-appropriate driver’s license, complete required training, and pass required driving-record checks; employees using a personal vehicle must maintain required liability insurance.
Must successfully pass background and reference checks; employment is contingent on completion of these checks and the agency’s ability to reasonably accommodate restrictions.
New state employees must successfully complete E-Verify.
Knowledge of labor-market information and in-demand industries and occupations; social, cultural, and economic conditions affecting served populations; special needs of minority groups and disadvantaged persons; community resources and support services; basic research, data gathering, interpretation, and problem-solving; and event planning and management.
Skills in customer service, teamwork, collaboration, interpersonal communication, written and verbal communication, public speaking, presenting, and using Microsoft Office, Google tools, database systems, and computers.

Nice To Haves

Experience working with farmworkers, refugees, and veterans.
Qualified service-connected disabled veterans and qualified eligible veterans receive preference in the order specified by law.

Responsibilities

Conduct outreach and case management, including assessing job seekers’ skills, abilities, work histories, employment barriers, and career interests; following up on retention; developing employment plans; determining service eligibility; providing labor-market and in-demand occupation information; and coordinating resources to address barriers, develop skills, and obtain certifications.
Register and refer job seekers through databases and maintain accurate records and reports that meet applicable quality, quantity, legal, regulatory, and performance requirements.
Provide customer service and program information to job seekers, colleagues, and businesses; maintain working relationships with local partners, community organizations, and agency personnel; address customer issues and complaints; and apply veteran priority of service when applicable.
Attend training required by the program assignment.
Travel to locations within the assigned area and to statewide meetings, potentially including rural or difficult-to-locate areas.
When assigned to a specialized area or population, work in correctional facilities or housing or farm locations and respond quickly in emergency situations.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.