Disabled Veterans Outreach Program Representative

Arizona Department of Administration•Tucson, AZ

2d•Onsite

About The Position

The Department of Economic Security (DES), Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), is hiring a Disabled Veterans Outreach Program (DVOP) Representative. The position provides employment-related services to help job seekers obtain a job, maintain or strengthen current employment, or build a sustainable career. Services may be delivered one-on-one or in groups, in person, virtually, digitally, or by telephone, and may serve specialized populations depending on the assignment. The role uses a business methodology focused on continuous improvement. Depending on the population served, work may take place at client gathering locations, housing or farm locations, in rural and remote areas, or in correctional facilities. The representative may need to work outside traditional 8 a.m. to 5 p.m. hours and travel within the assigned area and to statewide meetings. The position is based at 2797 East Ajo Way, Tucson, Arizona 85713. The posted salary is $21.4126 per hour ($44,538.20 annually), Grade 18. The posting is open until sufficient resumes are received. Qualified eligible veterans and qualified disabled veterans are encouraged to apply.

Requirements

High school diploma or equivalent (listed as a selective preference).
Two years of public contact or customer service work experience, employment counseling, or recruitment (listed as a selective preference).
Knowledge of effective recruitment, retention, and workforce development methodologies applicable to businesses.
Knowledge of social, cultural, and economic conditions affecting populations and areas served, and of the special needs of minority groups and disadvantaged persons.
Knowledge of basic research, data gathering and interpretation, problem-solving techniques, and event planning and management.
Customer service, teamwork, collaboration, and interpersonal communication skills.
Written and verbal communication skills, including public speaking and presenting.
Proficiency with Microsoft Office, Google tools, database systems, and computers.
Ability to learn and apply applicable federal and state laws, regulations, and procedures, including Department of Labor, DES, Department of Corrections, and Department of Administration rules, policies, and procedures.
Ability to use labor market information and in-demand industry, occupation, and job seeker data to advise and assist businesses with workforce needs.
For assignments serving highly specialized areas or populations, willingness and ability to work in correctional facilities or housing or farm locations and respond quickly in emergencies.
Ability to travel to locations within the assigned area and statewide meetings, including rural or difficult-to-locate areas.
Pass background and reference checks; employment is contingent on successful completion and the agency’s ability to reasonably accommodate restrictions.
Newly hired State employees must successfully complete E-Verify.
For travel on State business, hold and retain a current, valid, class-appropriate driver’s license, complete required training, and pass required driver’s license record checks; employees who drive must maintain acceptable driving records. Employees using a personally owned vehicle for State business must maintain the required liability insurance.
Qualified service-connected disabled veterans and qualified eligible veterans are subject to the preference order specified in 38 U.S.C. § 4103A(b).

Nice To Haves

Experience working with farmworkers, refugees, and veterans.
High school diploma or equivalent.
Two years of public contact or customer service work experience, employment counseling, or recruitment.

Responsibilities

Conduct outreach and case management, including assessing clients’ skills, abilities, work history, employment barriers, and career interests, and conducting retention follow-up.
Develop employment plans and determine eligibility for services.
Provide information about labor markets, in-demand industries, and occupations.
Identify and coordinate formal and informal resources to help clients remove barriers, develop skills, and achieve certifications.
Register and refer job seekers using databases, and maintain accurate records and reports that meet applicable performance, reporting, quality, and quantity requirements.
Provide customer service and program information to job seekers, colleagues, and the business community.
Maintain positive working relationships with local partners, community organizations, and other agency personnel.
Resolve customer issues and complaints and apply veteran priority of service for veteran clients, as applicable.
Attend training required by the program assignment.
Travel to locations within the assigned area and to statewide meetings.
When assigned to a specialized area or population, work in correctional facilities or housing or farm locations and react quickly in emergency situations.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.