DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

Arizona Department of Administration•Tucson, AZ

3d•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), is seeking a Disabled Veterans Outreach Program Representative. The position provides employment-related services to help job seekers obtain work, maintain or strengthen current employment, and build sustainable careers. Services may be delivered individually or in groups, in person, virtually, digitally, or by telephone, and may serve specialized populations depending on assignment. The role uses a continuous-improvement business methodology and may require work at client gathering places, housing or farm locations, rural areas, correctional facilities, and outside traditional 8 a.m.–5 p.m. hours. The position is based at 2797 East Ajo Way, Tucson, Arizona 85713. Travel to assigned-area locations and statewide meetings is required. The advertised salary is $21.4126 per hour ($44,538.20 annually).

Requirements

Two years of public-contact or customer-service work experience, employment counseling, or recruitment is identified as an ideal-candidate preference.
High school diploma or equivalent is identified as an ideal-candidate preference.
Knowledge of effective recruitment, retention, and workforce-development methods applicable to businesses; social, cultural, and economic conditions affecting the populations and areas served; the special needs of minority groups and disadvantaged persons; basic research, data gathering, interpretation, and problem-solving; and event planning and management.
Skills in customer service, teamwork, collaboration, interpersonal communication, written and verbal communication, public speaking, and presenting.
Proficiency with Microsoft Office, Google tools, database systems, and computers.
Ability to learn and apply applicable federal and state laws, regulations, and procedures, including Department of Labor, DES, Department of Corrections, and Department of Administration rules and policies.
Ability to use labor-market information and industry, occupation, and job-seeker data to advise and assist businesses with workforce needs.
When assigned to a specialized area or population, willingness and ability to work in correctional facilities or housing or farm locations and respond quickly in emergencies.
Ability to travel to assigned-area locations and statewide meetings, including rural or difficult-to-locate areas.
Successfully pass background and reference checks and complete E-Verify requirements.
For employees operating a motor vehicle on state business: maintain a current, valid, class-appropriate driver’s license, complete required training, pass required driving-record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle for state business must maintain required liability insurance.
Qualified service-connected disabled veterans and qualified eligible veterans receive preference in the order specified in the posting.

Nice To Haves

Experience working with farmworkers, refugees, and veterans.
High school diploma or equivalent.
Two years of public-contact or customer-service work experience, employment counseling, or recruitment.

Responsibilities

Conduct outreach and case management, including assessing skills, abilities, work history, employment barriers, and career interests; following up on retention; developing employment plans; determining service eligibility; sharing labor-market, in-demand industry, and occupational information; and coordinating formal and informal resources to address barriers, build skills, and obtain certifications.
Use databases to register and refer job seekers and maintain accurate records and reports that meet performance, reporting, quality, and quantity requirements under applicable laws, rules, and federal regulations.
Provide customer service and program information to job seekers, colleagues, and the business community; maintain positive working relationships with partners, community organizations, and agency personnel; resolve customer issues and complaints; and apply veteran priority of service for veteran clients as applicable.
Attend training required by the program assignment.
Travel to locations within the assigned area and to statewide meetings.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Arizona State Retirement System participation and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.