Disability Associate Team Lead - Madison, WI

Gainwell Technologies LLC • Madison, WI

1d • $41,900 - $59,800 • Onsite

About The Position

The Disability Associate Team Lead supports disability determination operations in Madison, Wisconsin. The role coordinates workflow, provides day-to-day guidance to Disability Associates and support staff, conducts quality reviews, supports staff training and procedural updates, and serves as a technical resource for disability case operations. It includes paraprofessional, non-medical adjudication and case-support activities, including reviewing and analyzing disability decisions and related documentation. The position involves confidential and sensitive disability, healthcare, government, and case-related records in a structured, highly regulated environment. Candidates must reside in Wisconsin and report to the Madison work location Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. Access to disability data, records, and systems requires successful completion of a federal background investigation and Social Security Administration suitability determination.

Requirements

• Experience using Microsoft Office programs such as Word and Excel to create and manage documents, spreadsheets, and related work products.
• Experience communicating verbally with internal and external customers, including answering questions, gathering information, and providing support by phone.
• Experience preparing clear written documentation, including emails, case notes, interoffice communications, or similar records.
• Experience providing customer service in a call center or phone-based environment.
• Must reside in Wisconsin and be able to report to the Madison work location Monday through Friday, 8:00 a.m. to 4:30 p.m. CST.
• Must successfully complete a federal background investigation and Social Security Administration suitability determination for access to disability data, records, and systems.

Nice To Haves

• Experience with quality review, confidential or sensitive information, disability claims, state or federal policies, or procedural documentation.

Responsibilities

• Coordinate unit workflow and provide day-to-day guidance to Disability Associates and support staff.
• Conduct quality reviews of disability-related work and provide feedback to support accuracy, consistency, and compliance.
• Serve as a technical and program resource for associates, supervisors, customer service, reception, scanning, and other operational teams.
• Perform paraprofessional non-medical adjudication and case-support activities, including review and analysis of disability decisions and related documentation.
• Support staff orientation and training.
• Update manuals, procedures, instructions, and other operational resources as processes change.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with employer match.
• Paid time off and a flexible vacation policy for eligible salaried, full-time employees.
• Employee wellness and support programs.
• Educational assistance.
• Leadership and technical development academies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed