Director Youth Impact

Boys & Girls Clubs of America•Atlanta, GA

4d•$90,000 - $100,000•Hybrid

About The Position

The Director, Youth Impact operates under the supervision of the Senior Director, Quality Improvement & Impact, with general oversight. The role delivers consultation and support services to member organizations to advance BGCA’s approach to quality improvement and youth impact as part of its Future Ready strategic direction. The Director works with local organizations to strengthen their capacity to improve mission effectiveness and youth outcomes through evidence-informed interventions, improved professional development and management practices, data collection and use, and continuous improvement methods. The position collaborates with field-facing staff across departments, provides learning opportunities for local organizations, applies a user-centered approach, and develops knowledge-management systems to surface and spread effective practices. It supports organizational effectiveness, program quality, member Club Experience, and youth outcomes through coaching, consultation, technical assistance, data-informed planning, and cross-functional coordination. The role also supports program-quality work with the Forum for Youth Investment’s Weikart Center for Program Quality and helps translate research and data findings into practices for local Clubs. The position is based in Atlanta, Georgia, with a hybrid schedule of two days in the office and three remote days. Travel of up to 40% is required. The salary range is $90,000 to $100,000.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience.
At least 2 years of experience as a coach (executive, team, or organizational) and facilitator of adult learning.
At least 5 years of experience in the management, administration, and operation of a Boys & Girls Club or similar organization, or 7 years of experience in quality improvement, organizational development, or nonprofit consulting.
Experience with organizational development, youth development, and quality-improvement methodologies such as Improvement Science, LEAN, or Six Sigma.
Experience with public speaking and engaging Boards, CEOs, senior leaders, external stakeholders, and partners.
Exceptional written and verbal communication skills.
Data-analysis skills and demonstrated high standards of ethics and integrity.
Supervision and management skills; organizational planning and budgeting skills; negotiation and consensus-building skills; interpersonal and human-relations skills; and strong organizational skills.
Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook.
Ability to learn new technologies that support the position’s core functions.
High energy and ability to handle multifaceted projects alongside day-to-day activities.
Strong interpersonal abilities and ability to work with diverse personalities while displaying tact, maturity, and flexibility.
Good reasoning abilities and sound judgment.
Ability to travel up to 40% as required.
Ability to operate in a standard office environment.

Responsibilities

Establish partner relationships with Board members, CEOs, operations leaders, and programmatic leaders of assigned local organizations, and provide consultative support, resources, and tools.
Help Clubs build capacity to achieve quality goals, particularly by improving organizational infrastructure and staff engagement and retention.
Maintain high-quality customer-service relationships with professional and volunteer leadership of assigned Clubs.
Support development and implementation of a service-delivery framework aligned with BGCA’s Standards of Organizational Effectiveness and Theory of Change, focused on Club Experience and organizational development.
Assess organizational needs and provide technical support, coordinate field and technical consultant deployment, and facilitate service delivery from BGCA departments to designated member Clubs.
Promote continuous quality improvement, cross-functional collaboration, information sharing, and strategic, data-driven decision-making.
Help organizations develop and implement programmatic, outcome-driven Club experiences and measurement strategies using daily data to drive the Formula for Impact.
Help Clubs analyze internal and external data and develop strategies to increase member participation and retention.
Design and facilitate Club learning opportunities, including training, webinars, and peer-learning communities, to share best practices in youth impact and quality improvement.
Collaborate with Field Operations staff and leadership on consulting strategies to improve membership, program adoption and engagement, Club Experience, and youth outcomes.
Represent the Youth Development department and work with field-facing teams to improve quality and Club Experience.
Collaborate with BGCA field-facing services to define local impact, identify needed supports and programs, and align service delivery with the Theory of Change and best-practice standards.
Support the relationship with the Forum for Youth Investment’s Weikart Center for Program Quality.
Sustain and scale program-quality supports, including Weikart trainings and certifications, BGCA Learning & Leadership Development Trainings, data collection and analysis, program-quality assessments, and online assets.
Coordinate with Senior Directors, DODs, Alliance Directors, and others to deliver program-quality supports to Clubs in each region in coordination with NTI and TI.
Coordinate and deliver Club consultations in partnership with DODs and local Club leaders.
Translate research and data-analysis findings into practical guidance for local Clubs.
Use continuous quality improvement, curiosity, creativity, and innovation in the work; apply coaching and facilitation techniques to build capacity and navigate complex interpersonal dynamics.
Foster a culture of learning among BGCA and Club staff, provide consultation, and help individuals and organizations identify root causes and effective solutions.
Promote and protect the BGCA brand.
Guide and support organizations in advancing BGCA strategy and national priorities.
Guide, support, and help build the team in accomplishing unit goals and objectives.
Assist with other projects and assignments as requested by the National Director, Quality Improvement.
Demonstrate BGCA’s mission-driven ICARE values and integrate them into the work environment and ways of working.