Impact Director

Amira Learning

12h•Remote

About The Position

The Impact Director serves as the strategic leader and general manager of a dedicated portfolio of school districts. This senior role is accountable for measurable student and district outcomes, long-term partnership health, executive alignment, and sustainable revenue growth through retention and expansion. It combines executive relationship management with regional strategy and leadership of an Impact Pod. The role owns the health, success, and commercial outcomes of districts in the regional Pod; develops long-range account plans; and builds trusted-advisor relationships with senior district leaders. The Impact Director leads the Pod, anticipates and mitigates customer risks, demonstrates educational and financial return on investment, and owns GRR and NRR targets after 18 months. The position also represents district feedback within Amira and partners with the District Coordinator and Regional Manager on renewals and expansion opportunities. The position is remote and involves significant travel within the region, stated as 50%.

Requirements

At least 8 years of experience in customer success, account management, or school district leadership, such as Principal, Superintendent, or District Administrator.
Proven track record of managing and growing a multi-million-dollar book of business in a SaaS environment.
Proven track record of gross renewal rates of 85% or higher.
Deep understanding of K-12 education systems, including funding cycles, decision-making processes, and key political dynamics.
Exceptional executive presence and communication skills, including comfort presenting to C-level audiences.
Strong leadership skills and experience managing a team.
Significant travel is associated with the role.
Network of educators within the region, particularly at the C-suite level, who can speak to the candidate’s excellent work.

Responsibilities

Own the overall health, success, and commercial outcomes for all districts within the regional Pod.
Develop and execute comprehensive, long-range strategic account plans for each district.
Build and maintain trusted-advisor relationships with senior district leadership, including Superintendents, Assistant Superintendents, Chief Academic Officers, and School Board members.
Lead the Impact Pod as a unified team by setting clear goals, facilitating collaborative planning, removing obstacles, and ensuring efficient and effective service to districts.
Identify high-level customer concerns and issues, track early-warning signs throughout the customer lifecycle, and mitigate risks creatively and thoroughly.
Demonstrate Amira’s educational and financial return on investment to district stakeholders through formal Executive Business Reviews and informal strategic check-ins.
Hold ultimate accountability for the Pod’s Gross Revenue Retention and Net Revenue Retention targets after 18 months.
Drive renewal strategy and identify and qualify expansion opportunities in partnership with the District Coordinator and Regional Manager (Account Executive).
Serve as the primary advocate for districts within Amira, synthesizing feedback on product, services, and strategy to inform the broader organization.