Director of Organizational Impact

Lutheran Metropolitan Ministry•Cleveland, OH

About The Position

The Director of Organizational Impact establishes, implements, and maintains performance and quality management systems to evaluate organizational effectiveness and the impact of programs and selected administrative functions. The role evaluates and supports alignment with best practices established by the Council on Accreditation (COA), manages quality improvement and compliance activities, and reports performance metrics to leadership, the governing body, and external stakeholders. Supported by a quality improvement coordinator, the Director collaborates with internal and external stakeholders to foster a culture of performance excellence. The Director coordinates annual program and department work plans and goal setting, incorporating strategic priorities, contractual or regulatory requirements, and quality benchmarks. The role advises senior leadership on designing, implementing, analyzing, and reporting data and outcomes; develops systems to track and evaluate program outcomes; leads cross-organizational performance and quality improvement efforts; and oversees COA re-accreditation and annual accreditation maintenance. The Director also supports ongoing implementation of COA best practices, maintains policies and procedures for accreditation and other compliance requirements, and recruits, hires, supervises, and develops department staff.

Requirements

Bachelor’s degree required.
At least 5 years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting.
Prior supervisory experience required.

Nice To Haves

Master’s degree in Public Administration, Social Work, Nonprofit Management, or a related field preferred.
Experience with COA or a similar accreditation process strongly preferred.

Responsibilities

Coordinate development of annual program and department work plans and goal setting, incorporating agency strategic priorities, contractual or regulatory requirements, and quality benchmarks.
Advise senior leadership on designing, implementing, analyzing, and reporting data and outcomes that demonstrate meaningful impact.
Design and implement systems to track, measure, and analyze program outcomes and effectiveness.
Lead and monitor the effectiveness of cross-organizational performance and quality improvement efforts, including committees focused on data excellence, service ethics, and health, safety, and wellbeing.
Lead COA re-accreditation activities on a four-year cycle and manage annual accreditation maintenance.
Serve as a subject matter expert on COA accreditation, maintaining working knowledge of all standards.
Evaluate implementation of best practices related to COA standards in each program or core service area.
Develop, implement, and regularly update policies and procedures to ensure compliance with accreditation, licensure, and certification requirements.
Recruit, hire, and supervise department staff, including performance management and professional development.