Director of Organizational Operations

Archdiocese of St. Louis•St Charles, MO

19h

About The Position

The Director of Organizational Operations is a member of the agency’s senior leadership team and provides administrative and operational leadership across grants management, compliance, data systems, risk prevention, contract administration, affordable housing and property oversight, pantry operations, and program evaluation. The role oversees organizational systems, reporting requirements, financial and operational controls, and quality improvement efforts to support informed decisions, accountability to funders and stakeholders, responsible stewardship of resources, and the agency’s mission of serving individuals and families in need. The Director supervises the Program Data and Compliance Coordinator and volunteers performing administrative work. They collaborate with the Executive Director, the Director of Program Services, and staff across departments on compliance, housing administration, operational effectiveness, and organizational planning. The position is based at the Archdiocese of St. Louis, whose headquarters is the Cardinal Rigali Center in Shrewsbury, Missouri.

Requirements

Three to five years of related professional experience.
One to three years of supervisory or leadership experience.
Bachelor’s degree in a job-related field, or four years of additional relevant experience beyond the stated experience requirements.
Communicate effectively, verbally and in writing, with people from varied socioeconomic and cultural backgrounds.
Ability to supervise employees and volunteers, including instructing, assigning and reviewing work, maintaining performance standards, coordinating activities, evaluating performance, providing feedback, and addressing employee issues.
Strong organizational, problem-solving, analytical, and decision-making skills.
Ability to interpret and apply grant requirements, contracts, policies, procedures, and other compliance requirements.
Ability to analyze financial, operational, and program data and identify trends, discrepancies, risks, and matters requiring follow-up.
Ability to manage multiple responsibilities, prioritize competing demands, and meet internal and external deadlines.
Proficiency in Microsoft Office, including Excel, with the ability to manipulate data, use formulas, and create reports.
Strong mathematical and analytical skills.
Strong attention to detail and ability to maintain accurate and complete documentation.
Ability to work collaboratively with staff, volunteers, clients, vendors, contractors, funders, stakeholders, and the public, and to promote a team environment.
Ability to pass a pre-employment or for-cause drug test and a background check.

Nice To Haves

Experience with grants, compliance, data management, contracts, nonprofit operations, program evaluation, affordable housing, or related functions.
Master’s degree in a related field.

Responsibilities

Manage grant agreements and compliance with federal, state, local, and private funder requirements; monitor budgets, submit reports, coordinate contract modifications, and maintain audit-ready records.
Assist with grant applications by preparing narratives, gathering supporting documentation, compiling information, and developing project budgets.
Develop and maintain systems to collect, analyze, and evaluate client and program data for outcomes measurement, trend identification, quality improvement, and reporting.
Oversee the Bell Data Systems database and the Homeless Management Information System (HMIS), ensuring data accuracy, integrity, compliance, and timely reporting.
Support program development, evaluation, and organizational quality improvement through analysis and communication of program, compliance, and performance data.
Lead risk prevention efforts, monitor risk activities, prepare reports, and chair the Risk Prevention and Management (RPM) Committee.
Oversee agency contracts, leases, licenses, and agreements, including administration, tracking, renewals, and compliance with requirements and deadlines.
Monitor contractual, funder, regulatory, and other compliance requirements and communicate significant concerns to the Executive Director.
Review maintenance, repair, and capital improvement requests for the affordable housing portfolio; ensure appropriate documentation, budget alignment, and fiscal compliance; and recommend actions to the Executive Director for approval.
Assist the Executive Director with contractor bids, repair scopes, and vendor services by evaluating proposals, comparing costs, monitoring performance, and identifying concerns related to quality, timeliness, and contractual requirements.
Approve program vouchers and review financial documentation for accuracy, completeness, authorization, budget alignment, and compliance; resolve or escalate discrepancies.
Serve as an authorized check signer in accordance with agency financial policies and internal controls.
Oversee donated-item distribution operations, including food, household, and seasonal items, ensuring appropriate handling, inventory management, and availability for clients.
Monitor food pantry inventory, purchasing, and expenditures to maintain appropriate stock, cost effectiveness, accurate records, and budget compliance.
Review and approve food pantry purchase invoices and resolve or escalate discrepancies.
Supervise the Program Data and Compliance Coordinator, including assigning and reviewing work, providing guidance and feedback, evaluating performance, and addressing employee concerns.
Oversee administrative and compliance functions for affordable housing rental units, including grant tracking, data entry, and required documentation, in coordination with the Director of Program Services.
Supervise volunteers assisting with data entry, audits, surveys, and other administrative activities.
Participate in senior leadership planning, problem-solving, policy implementation, quality improvement, and operational decision-making.
Collaborate with leadership and staff across departments to strengthen organizational systems, compliance, accountability, and operational effectiveness.