Director of Organizational Impact
About The Position
The Director of Organizational Impact establishes, implements, and maintains performance and quality management systems that evaluate organizational effectiveness and program impact, as well as selected administrative functions. The Director evaluates and supports alignment with best practices established by the Council on Accreditation (COA), manages quality improvement and compliance activities, and reports performance metrics to leadership, the governing body, and external stakeholders. The position is supported by a quality improvement coordinator and collaborates with internal and external stakeholders to foster a culture of performance excellence. The role coordinates annual program and department work plans and goal setting, incorporating strategic priorities, contractual and regulatory requirements, and quality benchmarks. It provides guidance to senior leadership on designing, implementing, analyzing, and reporting data and outcomes that demonstrate impact; leads systems for tracking and analyzing program outcomes; and oversees cross-organizational performance and quality improvement efforts. The Director also leads COA reaccreditation on a four-year cycle and annual accreditation maintenance, supports implementation of COA standards, updates compliance policies and procedures, and recruits, hires, and supervises department staff.
Requirements
- Bachelor’s degree required.
- At least 5 years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting.
- Prior supervisory experience required.
Nice To Haves
- Master’s degree in Public Administration, Social Work, Nonprofit Management, or a related field.
- Experience with COA or a similar accreditation process.
Responsibilities
- Coordinate the development of annual program and department work plans and goals, incorporating agency strategic priorities, contractual or regulatory requirements, and quality benchmarks.
- Advise senior leadership on designing, implementing, analyzing, and reporting data and outcomes that demonstrate meaningful impact.
- Design and implement systems to track, measure, and analyze program outcomes and effectiveness.
- Lead and monitor cross-organizational performance and quality improvement efforts, including committees focused on data excellence, service ethics, and health, safety, and wellbeing.
- Lead COA reaccreditation activities on a four-year cycle and manage annual accreditation maintenance.
- Serve as a subject matter expert on COA accreditation, maintaining working knowledge of all standards.
- Evaluate the implementation of best practices related to COA standards in each program or core service area.
- Develop, implement, and regularly update policies and procedures to ensure compliance with accreditation, licensure, and certification requirements.
- Recruit, hire, and supervise department staff, including performance management and professional development.
Benefits
- Excellent benefits.
- Generous paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Director
