Director Youth Impact

Boys & Girls Clubs of America•Atlanta, GA

3d•Hybrid

About The Position

The Director, Youth Impact operates under the supervision of the Senior Director, Quality Improvement & Impact, with general oversight, to deliver consultation and support services to Boys & Girls Clubs member organizations. The role advances BGCA’s approach to quality improvement and youth impact within its Future Ready strategic direction, helping local organizations strengthen their capacity to improve youth outcomes. It provides coaching and consultation around evidence-informed organizational practices, professional development, management, data collection and use, and continuous quality improvement. The Director works collaboratively with local organizations and BGCA field-facing teams to improve organizational effectiveness, program quality, member participation and retention, and the Club experience. The position also designs and facilitates learning opportunities, supports the use of data and best practices, and helps sustain and scale program-quality resources and services. The role is based in Atlanta, Georgia, follows a hybrid schedule of two days in the office and three remote days, and requires travel up to 40%.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least 2 years of experience as a coach, such as executive, team, or organizational coaching, and as an adult-learning facilitator.
At least 5 years of experience managing, administering, or operating a Boys & Girls Club or similar organization, or 7 years of experience in quality improvement, organizational development, or nonprofit consulting.
Experience with organizational development, youth development, and quality-improvement methodologies such as Improvement Science, LEAN, or Six Sigma.
Experience with public speaking and engaging boards, CEOs, senior leaders, external stakeholders, and partners.
Exceptional written and verbal communication skills.
Data-analysis skills and demonstrated high standards of ethics and integrity.
Supervision and management skills, organizational planning and budgeting skills, and negotiation and consensus-building skills.
Strong interpersonal, human-relations, organizational, and reasoning skills, with sound judgment.
Ability to work with diverse personalities while displaying tact, maturity, and flexibility, and to manage multifaceted projects alongside day-to-day activities.
Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook.
Ability to learn new technologies that support the position’s core functions.
Ability to work in a standard office environment and travel up to 40% as required.

Responsibilities

Build relationships with board members, CEOs, operations leaders, and programmatic leaders at assigned local organizations, and provide consultative support, resources, and tools.
Help Clubs build capacity to achieve quality goals, particularly by strengthening organizational infrastructure and staff engagement and retention.
Maintain high-quality service relationships with professional and volunteer leadership of assigned Clubs.
Support development and implementation of a service-delivery framework aligned with BGCA’s Standards of Organizational Effectiveness and Theory of Change.
Assess organizational needs, provide technical support, coordinate field and technical consultants, and facilitate support from BGCA departments for member Clubs in the assigned service area.
Promote continuous quality improvement, cross-functional collaboration, information sharing, and strategic, data-driven decision-making.
Help organizations develop and implement outcome-driven Club experiences and measurement strategies using daily data to drive the Formula for Impact.
Help Clubs analyze internal and external data and develop plans to increase member participation and retention.
Design and facilitate Club learning opportunities, including training, webinars, and peer-learning communities, to share best practices in youth impact and quality improvement.
Collaborate with Field Operations staff and leadership on consulting strategies to improve membership, program adoption and engagement, Club Experience, and youth outcomes.
Represent the Youth Development department and collaborate with field-facing teams to advance department priorities, quality, and member Club Experience.
Work with BGCA field-facing services to help Clubs define local impact, identify needed supports and programs, align services with the Theory of Change and best-practice standards, and demonstrate impact.
Support the relationship with the Forum for Youth Investment’s Weikart Center for Program Quality.
Sustain and scale program-quality supports, including Weikart trainings and certifications, BGCA Learning & Leadership Development trainings, data collection and analysis, program-quality assessments, contractual Weikart assets, and development of additional online assets.
Coordinate with Senior Directors, DODs, Alliance Directors, and others to deliver program-quality support to Clubs in each region in coordination with NTI, TI, and other relevant efforts.
Coordinate and deliver Club consultations with DODs and local Club leaders.
Translate research and data-analysis findings into practical guidance for local Clubs.
Use a continuous quality-improvement mindset, curiosity, creativity, and innovation in the work.
Apply coaching and facilitation techniques, including asking questions, building capacity, and navigating complex interpersonal dynamics.
Foster a culture of learning among BGCA and Club staff and make oneself available for consultation to identify root causes and effective solutions.
Promote and protect the BGCA brand; support organizations in advancing BGCA strategy and national priorities; help the team achieve unit goals; take on other assignments as requested by the National Director, Quality Improvement; and demonstrate BGCA’s mission-driven ICARE values.