Director, Vault Operations

Fanatics Collectibles•Tigard, OR

About The Position

Fanatics Collectibles is seeking a Director of Vault Operations (Site Leader) to lead and scale its Vault HQ in Tigard, Oregon. The role owns site operations, strategic planning, and vendor and partner management, with accountability for safety, quality, service, cost, capacity, site growth, infrastructure development, and operational maturity. The position works with Technology, Facilities, Product, Finance, Engineering, and other cross-functional teams to turn strategic goals into actionable plans and support a scalable operation.

Requirements

10+ years of experience in large-scale site or regional operations, distribution, or logistics.
Experience in facility expansion, capital project execution, and infrastructure scaling.
Skills in vendor management, contract negotiation, and external partnership development.
Ability to use data, KPIs, and financial metrics to inform decisions and drive continuous improvement.
Collaborative, people-focused leadership, including team development and culture building in complex, fast-moving environments.
Strength in cross-functional influence and balancing strategic planning with hands-on execution.

Nice To Haves

Familiarity with continuous improvement principles such as Lean or Six Sigma.
Lean or Six Sigma certification.

Responsibilities

Lead site performance across safety, quality, service, and cost metrics.
Drive initiatives to expand site capacity, optimize layouts, and enable long-term infrastructure growth.
Oversee capital planning and execution, ensuring projects are delivered on time, within budget, and in alignment with operational goals.
Manage external partners and vendors, including logistics, facility, and service providers, and ensure SLA adherence and performance accountability.
Develop and implement standard operating frameworks to promote consistency, efficiency, and sustainable results.
Partner with Product, Engineering, and Technology teams to deploy tools, automation, and process improvements that improve throughput and reliability.
Establish site governance mechanisms, including KPI reviews, performance dashboards, and continuous improvement programs.
Build and lead high-performing teams, develop leaders, and foster accountability, collaboration, and operational ownership.
Champion safety, compliance, and security, maintaining operational integrity and regulatory adherence.
Represent Vault HQ in enterprise planning, expansion discussions, and strategic business reviews, aligning site capabilities with future growth.