Director, UX Design
About The Position
The Director of UX Design is a player-coach who leads and develops UX professionals while remaining actively involved in design work. The role combines people leadership, UX strategy, hands-on contribution, mentorship, and cross-functional collaboration to shape UX strategy and execution across Gartner products and digital platforms. Working with Product, Engineering, Business and Technology Insights, Brand, Marketing, and other business stakeholders, the Director helps solve complex customer problems and contributes to discovery, research, journey mapping, ideation, prototyping, design reviews, and validation. The role sets expectations for quality, process, accessibility, collaboration, and customer-centered decisions while balancing design delivery with team development. The Director also advances AI capabilities by building an AI-focused, human-centered UX culture, exploring AI tools and workflows, supporting responsible experimentation, developing prototypes and proofs of concept, and enabling the team to use emerging tools and methods. Success requires moving between strategic leadership, hands-on work, coaching, and delivery.
Requirements
- At least 8 years of experience in UX, product design, interaction design, design research, information architecture, or a related field.
- At least 3 years managing and developing UX or Product Design professionals.
- Demonstrated success in a player-coach leadership role, balancing hands-on UX execution with people management and strategic leadership.
- A strong portfolio demonstrating end-to-end UX work, including discovery, research, interaction design, prototyping, testing, and delivery.
- Experience defining UX strategy and leading execution across multiple products or initiatives.
- Experience using AI tools or AI-enabled workflows to support UX research, ideation, prototyping, experimentation, or product development.
- Experience leading teams through AI adoption, UX transformation, or development of AI-powered products and experiences, including encouraging experimentation and turning emerging technology concepts into prototypes or validated product opportunities.
- Experience providing actionable feedback through design critiques, mentorship, and collaborative working sessions, including leading cross-functional and multi-geographic teams.
- Strong understanding of user-centered design, Design Thinking, research, interaction design, prototyping, usability, experience strategy, and accessible and inclusive design.
- Ability to balance customer needs, technical feasibility, business objectives, and strategic priorities.
- Excellent communication, storytelling, collaboration, coaching, and stakeholder-management skills.
- Bachelor’s degree in Design, UX/UI Design, Human-Computer Interaction, or a related field.
- Growth mindset and enthusiasm for learning, teaching, and applying emerging technologies responsibly.
Responsibilities
- Lead, coach, and develop a growing team of UX professionals supporting multiple products and customer experiences.
- Define and execute UX strategy across key products and initiatives while contributing directly to research, discovery, ideation, prototyping, design, testing, and design reviews.
- Balance individual UX contribution with people leadership, delivery, and talent development.
- Set expectations for UX quality, process, collaboration, accessibility, and customer-centered decision-making.
- Establish a human-centered, AI-focused UX culture and identify opportunities for AI-enabled experiences, workflows, and product improvements.
- Explore and demonstrate AI tools in UX research, ideation, prototyping, testing, and delivery; guide rapid prototypes, proofs of concept, and design experiments.
- Develop training, coaching, and enablement programs; mentor team members through feedback, design critiques, collaborative problem-solving, and skill development.
- Promote responsible AI design and a culture of continuous learning, user research, experimentation, and Design Thinking.
- Partner with Product, Engineering, Business and Technology Insights, Brand, Marketing, and business teams to translate customer needs into useful, feasible, and valuable experiences.
- Build a positive, creative, and inclusive team environment and lead and influence cross-functional and geographically distributed teams.
Benefits
- Competitive compensation and a performance-based annual bonus plan or role-based sales incentive plan, as applicable.
- Generous paid time off.
- Charity match program.
- Medical, dental, and vision plans.
- Parental leave.
- Employee Assistance Program (EAP).
- 401(k) matching, up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Professional development and growth opportunities.
- Hybrid work environment with flexibility to work virtually when productive and connect with colleagues in person.
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What This Job Offers
Job Type
Full-time
Career Level
Director
