Director, Total Facilities Management

Didlake•Baltimore, MD

About The Position

Didlake, Inc. is a nonprofit rehabilitation services organization whose mission is to create opportunities that enrich the lives of people with disabilities. The Director of Total Facilities Management (TFM) provides strategic and operational leadership across government and commercial facilities services contracts. The role ensures safe, reliable, compliant, and customer-focused delivery of facilities operations, maintenance, custodial, and related support services while advancing operational excellence, workforce development, and business growth. The Director oversees contract performance and customer relationships; facilities operations and maintenance across multiple locations; workforce leadership and development; safety, quality, and compliance; vendors and operational resources; financial and contract administration; and executive reporting, risk management, and continuous improvement. The position supports Didlake’s mission by building high-performing teams, strengthening customer partnerships, and creating environments where employees and individuals with disabilities can succeed. Travel to assigned contract sites may be required. Compensation is determined based on skills, experience, and internal equity.

Requirements

Bachelor’s degree and at least seven years of relevant experience in facilities management, operations, government contracting, engineering, maintenance, or related fields, including five years of leadership experience directing professional, technical, or supervisory personnel; or an equivalent combination of education and experience.
An Operating Engineer License and BOMI certification (RPA, SMA, FMA, or SMT) may be considered in lieu of the degree requirement.
Demonstrated success leading multi-site facilities operations, maintenance programs, custodial services, and technical teams.
Experience managing government contracts, performance-based service agreements, vendors, and subcontractors.
Strong knowledge of facilities operations and maintenance, CMMS, BAS/EMS systems, energy management and sustainability practices, preventive and predictive maintenance, custodial operations, contract administration, OSHA and safety compliance, quality assurance, and performance metrics.
Strong leadership, coaching, and workforce development skills.
Excellent customer relationship management and executive communication capabilities.
Ability to analyze operational, technical, and financial data and translate findings into actionable solutions.
Strong troubleshooting, decision-making, and problem-solving abilities.
Proven financial stewardship and budget management experience.
Ability to interpret blueprints, specifications, statements of work, regulations, and technical documentation.
Ability to obtain and maintain required licenses, certifications, credentials, security clearances, and site access requirements.
Ability to travel to assigned contract sites as needed.

Responsibilities

Provide portfolio-level oversight of TFM contracts to ensure compliance with statements of work, performance standards, contract requirements, regulations, and company policies.
Represent operations to customers, contracting officials, Source America representatives, Maryland Works representatives, and internal stakeholders.
Lead performance reviews, issue resolution, corrective actions, and customer engagement; monitor deliverables, risks, service commitments, reporting, and escalations.
Identify opportunities to improve customer satisfaction, operational performance, contract growth, renewals, and service expansion.
Direct facilities operations, preventive and corrective maintenance, custodial services, grounds maintenance, and other TFM functions across multiple locations.
Oversee complex building systems, including HVAC, mechanical, electrical, plumbing, building automation systems, and energy management systems.
Establish work control and preventive maintenance programs to improve reliability, reduce downtime, and minimize reactive maintenance.
Monitor work order quality, backlog, completion rates, emergency response, and critical asset performance through CMMS and related systems.
Use operating data, equipment condition assessments, inspections, and performance metrics to improve operations and efficiency.
Lead and develop Operations Managers, Project/Plant Managers, supervisors, technical staff, custodial teams, and other personnel.
Build a culture of accountability, safety, customer service, and operational excellence; ensure effective staffing, scheduling, shift coverage, and on-call support.
Implement workforce development, competency assessments, training, and succession planning; partner with Human Resources on talent development, performance management, corrective action, licensing, and professional growth.
Ensure compliance with OSHA regulations, contract requirements, security procedures, and company policies; maintain auditable safety and compliance documentation.
Lead operational audits and quality inspections, root-cause analysis, and sustainable corrective actions; manage or escalate safety, environmental, regulatory, security, or service-disruption issues.
Oversee subcontractors and vendors, ensuring scope, schedule, cost, qualification, safety, and quality requirements are managed; evaluate vendor performance.
Maintain oversight of tools, equipment, critical spare parts, inventories, and emergency response resources.
Support budgeting, forecasting, lifecycle planning, proposals, contract modifications, renewals, and IDIQ/FOY estimates.
Manage labor utilization, overtime, materials, subcontractor expenditures, and operational budgets; review financial reports, invoices, procurement requests, quotes, and subcontractor agreements.
Collaborate with Finance, Contract Administration, Human Resources, Safety, Quality, and Business Development on contract execution and growth initiatives.
Provide executive-level reporting on operational performance, staffing, safety, quality, customer satisfaction, and financial results.
Maintain action plans and risk registers with ownership, milestones, and accountability measures; drive standardization, process improvement, reliability, and performance optimization.
Support contract startups, transitions, recoveries, and contingency planning for major operational changes.