Director, Total Facilities Management

Didlake, Inc.•Baltimore, MD

About The Position

Didlake, Inc. is a non-profit rehabilitation services organization whose mission is to create opportunities that enrich the lives of people with disabilities. The Director of Total Facilities Management (TFM) provides strategic and operational leadership across a portfolio of government and commercial facilities services contracts. The role ensures safe, reliable, compliant, and customer-focused delivery of facilities operations, maintenance, custodial, and related support services while driving operational excellence, workforce development, and business growth. It supports Didlake’s mission by building high-performing teams, strengthening customer partnerships, and creating environments where employees and individuals with disabilities can succeed. The Director oversees contract performance and customer relationships; facilities operations, maintenance, and custodial services across multiple locations; workforce leadership and development; safety, quality, and compliance; vendors and resources; financial and contract administration; reporting, risk management, and continuous improvement. The position collaborates with internal departments and external customers, contracting officials, and partners. Travel to assigned contract sites may be needed.

Requirements

Bachelor’s degree and at least seven years of relevant experience in facilities management, operations, government contracting, engineering, maintenance, or related fields, including five years of leadership experience directing professional, technical, or supervisory personnel; or an equivalent combination of education and experience.
An Operating Engineer License and BOMI certification (RPA, SMA, FMA, or SMT) may be considered in lieu of a degree requirement.
Demonstrated success leading multi-site facilities operations, maintenance programs, custodial services, and technical teams.
Experience managing government contracts, performance-based service agreements, vendors, and subcontractors.
Strong knowledge of facilities operations and maintenance.
Strong knowledge of CMMS and BAS/EMS systems.
Strong knowledge of energy management and sustainability practices.
Strong knowledge of preventive and predictive maintenance strategies.
Strong knowledge of custodial operations.
Strong knowledge of contract administration.
Strong knowledge of OSHA and safety compliance programs.
Strong knowledge of quality assurance and performance metrics.
Strong leadership, coaching, and workforce development skills.
Excellent customer relationship management and executive communication capabilities.
Ability to analyze operational, technical, and financial data and translate findings into actionable solutions.
Strong troubleshooting, decision-making, and problem-solving abilities.
Proven financial stewardship and budget management experience.
Ability to interpret blueprints, specifications, statements of work, regulations, and technical documentation.
Ability to obtain and maintain required licenses, certifications, credentials, security clearances, and site access requirements.
Ability to travel to assigned contract sites as needed.

Responsibilities

Provide portfolio-level oversight of TFM contracts and ensure compliance with statements of work, performance standards, contract requirements, regulations, and company policies.
Represent the organization with customers, contracting officials, Source America representatives, Maryland Works representatives, and internal stakeholders.
Lead performance reviews, issue resolution, corrective actions, and customer engagement.
Monitor contract deliverables, risk areas, and service commitments; maintain reporting and escalation processes.
Identify opportunities to improve customer satisfaction, performance, contract growth, renewals, and service expansion.
Direct facilities operations, preventive and corrective maintenance, custodial services, grounds maintenance, and other TFM functions across multiple locations.
Oversee building systems, including HVAC, mechanical, electrical, plumbing, BAS, and energy management systems.
Establish work control and preventive maintenance programs to improve reliability and reduce downtime and reactive maintenance.
Monitor work order quality, backlog, completion rates, emergency response, and critical asset performance using CMMS and related systems.
Use operating data, equipment assessments, inspections, and performance metrics to improve operations and efficiency.
Lead and develop Operations Managers, Project/Plant Managers, supervisors, technical staff, custodial teams, and other personnel.
Foster accountability, safety, customer service, and operational excellence; ensure staffing, scheduling, shift coverage, and on-call support meet contract requirements.
Implement workforce development, competency assessment, training, and succession planning initiatives; partner with Human Resources on talent development, performance management, corrective action, licensing, and professional growth.
Ensure compliance with OSHA regulations, contract requirements, security procedures, and company policies; maintain auditable safety, training, inspection, and compliance records.
Lead operational audits and quality inspections, conduct root-cause analysis, and implement sustainable corrective actions.
Escalate and manage safety, environmental, regulatory, security, or significant service disruption issues.
Oversee subcontractors and vendors, managing their scope, schedules, costs, qualifications, safety, and quality requirements.
Evaluate vendor responsiveness, quality, compliance, and cost-effectiveness; oversee tools, equipment, spare parts, inventories, and emergency response resources.
Support budgeting, forecasting, lifecycle planning, proposals, contract modifications, renewals, and IDIQ/FOY estimates.
Manage labor utilization, overtime, material costs, subcontractor expenditures, and operational budgets.
Review financial reports, invoices, procurement requests, quotes, and subcontractor agreements for accuracy and compliance.
Collaborate with Finance, Contract Administration, Human Resources, Safety, Quality, and Business Development on contract execution and growth.
Provide executive-level reporting on operational performance, staffing, safety, quality, customer satisfaction, and financial results.
Maintain action plans and risk registers with ownership, milestones, and accountability measures.
Drive standardization, process improvement, reliability initiatives, and performance optimization across TFM operations.
Support contract startups, transitions, recoveries, and contingency planning for major operational changes.
Travel to assigned contract sites as needed.