Facilities Management Director

JLL • St. Louis, MO

22h • $190,000 - $220,000 • Remote

About The Position

The Facilities Management Director leads and develops a distributed team of facilities management and engineering professionals serving a multi-site portfolio across the United States. The role is responsible for exceptional service delivery and customer experience, and serves as a strategic point of contact for the client. The position is primarily remote, with approximately 30% travel for client site visits. The ideal candidate lives near St. Louis, Missouri, or is open to relocating there, due to proximity to key client sites.

The director oversees regional CMMS administration, facility condition inspections and assessments, account financial records, vendor performance, client relationships, and service-quality initiatives. The role partners with account and site engineering teams on integrated maintenance and repair services, workplace experience, asset management, work orders, and capital planning. Compensation is $190,000–$220,000 per year, plus a 30% target bonus. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• 10 or more years of progressive facilities management experience, including at least 2 years in a director capacity.
• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field, or an equivalent combination of education and professional experience.
• Knowledge and expertise in facilities maintenance and operations, including HVAC, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems.
• Track record managing large facilities maintenance operations and soft services delivery across multiple sites.
• Experience in vendor management, contract administration, and lease portfolio oversight.
• Success in expense management, budget development and monitoring, and financial reporting for facilities operations.
• Experience with capital planning and successful execution of capital improvement projects.
• Exceptional customer service orientation and ability to build and maintain strong client relationships.
• Strong organizational, leadership, and team management capabilities, including the ability to mentor and develop talent.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Experience managing corporate and manufacturing environments.
• Success managing subtenant relationships and complex lease portfolios.
• Advanced data analysis skills and experience using data-driven insights to improve operations and client satisfaction.
• Familiarity with lease management systems and processes.
• Professional certification such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or a similar credential.
• Experience with enterprise-level CMMS platforms and driving system optimization.
• Track record of achieving and exceeding key performance indicators in a multi-site facilities management environment.

Responsibilities

• Lead, mentor, and develop a distributed team of facilities management and engineering professionals, ensuring consistent service excellence across client locations.
• Oversee regional administration of the computerized maintenance management system (CMMS).
• Oversee facility condition inspections and assessments of building systems and maintain accurate account financial records.
• Partner with other Account Directors to provide integrated maintenance and repair services, workplace experience programs, succession planning, and client and customer support.
• Monitor vendor performance to ensure service delivery meets client expectations and contractual obligations, while maximizing use of preferred suppliers and contractors.
• Serve as the primary regional customer interface at client properties and manage client relationships.
• Monitor service quality, address concerns, and implement continuous improvement initiatives for Facility Management and Workplace Experience services.
• Collaborate with Site Engineering teams to optimize asset management, resolve work orders, and strengthen partnerships with Engineering, PDS, MAC, and OP teams.
• Contribute to capital budget development and management and support short- and long-term strategic client projects and initiatives.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Director