Director Technology, Product & Engineering - SRC Logistics Inc.
About The Position
SRC Logistics is seeking a software product and engineering leader to guide RLMS, its proprietary commercial Reverse Logistics Management System. The role focuses on commercial product leadership and software engineering, with ownership of the product roadmap, engineering execution, product quality, customer outcomes, and technology investments that support RLMS’s growth. It also provides leadership oversight for IT infrastructure and security through the IT Manager, specialists, partners, and SRC’s enterprise risk program. The Director will shape a customer-facing software product and develop the organization behind it, while helping SRC use technology in a practical, secure, and customer-focused way. The position is primarily office-based in Springfield, Missouri, with occasional travel to company, customer, or industry locations.
Requirements
- Ten or more years of progressive technology experience, including at least five years leading software engineering, product, technology, or related teams.
- Experience leading a customer-facing B2B commercial software product or another mission-critical enterprise application through growth, modernization, or major improvement.
- Experience with product roadmaps and software delivery practices, including architecture, testing, releases, DevOps, integrations, production support, and technical debt.
- A track record of developing people, managing budgets, working with senior leaders, and communicating effectively with customers.
- Working knowledge of IT infrastructure, cybersecurity, business continuity, and vendor management sufficient to set priorities, assess risk, and lead specialists.
- A bachelor’s degree in computer science, software engineering, information technology, business, or a related field; comparable experience will be considered.
Nice To Haves
- Experience in logistics, transportation, supply chain, manufacturing, or another complex operating environment.
- Experience serving OEM, enterprise, or integration-heavy customers.
- Experience with cloud modernization, application security, observability, CI/CD, and customer technology due diligence.
- A leadership style grounded in humility, ownership, sound judgment, and clear communication.
Responsibilities
- Own the vision, roadmap, investment priorities, and long-term competitiveness of RLMS.
- Work with customers, operations teams, and company leaders to understand needs and set product priorities.
- Lead product and software engineering teams through planning, development, testing, releases, support, and continuous improvement.
- Set direction for software architecture, DevOps, integrations, data transfers, application health, reliability, and technical debt.
- Establish delivery practices for quality expectations, release readiness, production monitoring, incident learning, and clear ownership.
- Develop technology leaders and team members through coaching, feedback, accountability, hiring, and succession planning.
- Set priorities and risk expectations for infrastructure and security while leading daily IT operations through the IT Manager and qualified specialists.
- Manage the technology plan, budget, vendor relationships, and measures for delivery, reliability, customer outcomes, and business value.
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What This Job Offers
Job Type
Full-time
Career Level
Director
