(USA) Director, Technology Operations
About The Position
The Director, Technology Operations leads the strategic planning and execution of large-scale technology programs, ensuring alignment with business objectives and operational excellence. This role oversees financial management, risk mitigation, and stakeholder engagement to drive successful delivery across multiple projects. By leveraging deep expertise in program management and technology trends, the Director influences decision-making and fosters collaboration across business units. The position demands a strong focus on continuous improvement, innovation, and the development of scalable processes that enhance organizational performance and support long-term growth. Our team is pioneering AI-driven personalization at Walmart, enhancing shopping experiences through intelligent, relevant, and connected solutions. We focus on the entire customer journey—from discovery and recommendations to conversational commerce and basket building—leveraging AI, customer insights, and experimentation to deliver timely, tailored experiences. Operating at the intersection of technology, product, data science, and business, we combine Walmart’s extensive scale and omnichannel data with advanced AI capabilities to transform how customers engage with our services, driving innovation and operational excellence across the organization.
Requirements
- Extensive experience in program and financial management, including budgeting, forecasting, and ROI analysis.
- Proven ability to define and execute large-scale technology programs aligned with business strategy.
- Strong stakeholder management and influencing skills to build consensus and drive cross-functional collaboration.
- Expertise in monitoring program performance, risk assessment, and mitigation planning.
- Solid understanding of technology landscapes, trends, and their application to business objectives.
- Demonstrated capability in business operations, including KPI assessment and process improvement.
- Excellent communication skills to convey complex information clearly and foster productive relationships.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
- Option 2: 8 years’ experience in project management, program management, program operations, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead the planning, execution, and monitoring of large-scale technology programs, ensuring alignment with business objectives and financial targets.
- Manage program budgets, forecasts, and resource allocation to optimize cost efficiency and ROI.
- Collaborate with stakeholders to define program scope, performance baselines, and risk mitigation strategies.
- Influence cross-functional teams through clear communication and consensus-building to drive successful technology delivery.
- Provide insights on technology trends and operational improvements to enhance organizational effectiveness.
- Develop and implement processes that improve program throughput, quality, and alignment with strategic goals.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Director
