(USA) Principal, Technology Operations
About The Position
The Walmart US eCommerce cross border inbound team builds products that allow Marketplace Sellers increased selection by offering fast, reliable, and affordable shipping options to the Walmart Fulfillment network. We are seeking an experienced leader to own our cross border trucking program starting within North America in a fast-paced, rapidly growing, cross border inbound logistics service. This include setting the long-term strategy to deliver trucking products that our sellers will love; creating the critical roadmap; defining, measuring, and driving to achieve success metrics; ensuring project deliverables remain on on-time and on budget; and communicating and/or escalating program risks. The Walmart US eCommerce cross-border inbound team develops solutions that enable Marketplace Sellers to expand product selection by providing fast, reliable, and cost-effective shipping to the Walmart Fulfillment network. This team integrates program management, financial oversight, and stakeholder collaboration to deliver impactful business operations. Leveraging technology strategies and performance measurement, the team drives process improvements and aligns initiatives with organizational goals. Members contribute to defining business requirements, managing risks, and optimizing resources to ensure successful program execution and continuous advancement in operational efficiency.
Requirements
- Self-starter with a builder mindset, learning and iterating while managing complexity in large and multi-threaded projects.
- Thrive at bringing order to ambiguity.
- Superior communication skills, flexibility, and ability to juggle multiple tasks to meet aggressive deadlines.
- Organized, disciplined, and can manage multiple projects simultaneously.
- Experienced with executing cross functional projects without direct authority over the teams involved.
- Background in supply chain, cross border logistics services, and/or freight forwarding.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- 7 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Think Big: Understand market trends relating to what Sellers want. Anticipate and exceed customers’ expectations.
- Move fast: Work in agile and iterative team environment.
- Manage the Project Planning Process: Work with product/program teams cross-functionally to drive efficient, timely project planning processes and business reviews.
- Drive effective change: Standardize and lead change management process.
- Communicate change and progress: Strong communication across audiences.
- Manage Issues: Drive resolution of key issues, escalations, and projects.
- Work cross-functionally, across locations: Communication, collaboration and organization are key to success. Provide program leadership for cross-functional business, tech, product, support, and operations teams to deliver on your strategy.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
